Talent.com
Acestack
IVR / Contact Centre Solution Architect – Salesforce Service Cloud Voice || Toronto, ON - OnsiteAcestack • Toronto, ON, Canada
IVR / Contact Centre Solution Architect – Salesforce Service Cloud Voice || Toronto, ON - Onsite

IVR / Contact Centre Solution Architect – Salesforce Service Cloud Voice || Toronto, ON - Onsite

Acestack • Toronto, ON, Canada
Il y a 19 heures
Type de contrat
  • Temps plein
  • Permanent
  • Quick Apply
Description de poste
IVR / Contact Centre Solution Architect Salesforce Service Cloud Voice Location: Toronto, ON - Hybrid, From day 1
Employment: Full-Time / Permanent (FTE)
Job Summary: We are seeking an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and contact centre technologies. The ideal candidate will have hands-on experience designing and implementing voice-enabled contact centre solutions, preferably using Amazon Connect, along with strong knowledge of CRM, telephony, omnichannel routing, IVR, and Salesforce integrations. Key Responsibilities Design, configure, and implement voice-enabled contact centre solutions using Salesforce Service Cloud Voice and IVR/CIVR platforms, preferably Amazon Connect. Translate business requirements into scalable contact centre architecture, solution designs, and technical specifications. Design and implement Salesforce Service Cloud Voice solutions integrated with Amazon Connect to enhance customer interactions. Design and implement Omni-Channel routing across voice and digital channels, including Salesforce Agentforce. Develop and customize Salesforce components using Apex, Flows, and Process Builder. Integrate Salesforce with internal and external applications and troubleshoot complex integration issues. Design and support IVR flows, queues, routing profiles, and Amazon Connect Contact Lens capabilities. Provide technical leadership throughout solution deployment and work closely with development and implementation teams. Support production deployment, troubleshooting, optimization, and continuous improvement of contact centre solutions. Collaborate with business, technology, CRM, telephony, and customer-service stakeholders to deliver optimized and scalable voice experiences. Required Skills & Experience Strong experience as a Solution Architect / Technical Architect in Salesforce and Contact Centre environments. Hands-on experience with Salesforce Service Cloud Voice (SCV). Strong understanding of CRM, telephony, IVR, contact centre operations, and customer service processes. Experience with Amazon Connect or another enterprise telephony/contact centre platform. Strong experience with Salesforce integrations with internal and external systems. Experience with Omni-Channel routing for voice and digital channels. Experience with Salesforce Agentforce. Strong Salesforce development/customization knowledge including Apex, Flows, and Process Builder. Experience designing IVR flows, queues, routing profiles, and Contact Lens. Ability to convert business requirements into technical architecture and scalable solution designs. Experience supporting deployments and leading technical teams. Nice to Have Experience working directly with Amazon Connect and telephony provider platforms. Knowledge of cloud-based contact centre architecture and voice integration patterns. Experience with enterprise-scale Salesforce Service Cloud implementations. Candidate Profile: The ideal candidate is a hands-on Solution Architect who can bridge business requirements, Salesforce architecture, telephony/IVR technologies, and contact centre operations while providing technical leadership throughout implementation and deployment.
Créer une alerte emploi pour cette recherche

IVR / Contact Centre Solution Architect – Salesforce Service Cloud Voice || Toronto, ON - Onsite • Toronto, ON, Canada

Offres similaires

Salesforce Solution Architect, Service Cloud

NeuraFlashToronto, ON, CA
Temps plein

Salesforce Solution Architect, Service Cloud.Salesforce Solution Architect, Service Cloud.At NeuraFlash, part of Accenture, we are redefining the future of business through AI and groundbreaking te... Voir plus

 • Offre sponsorisée

Senior Salesforce & Azure iPaaS Architect

Experis CanadaToronto, ON, CA
Temps plein

A technology consulting firm is seeking a Senior Integration Architect with strong Salesforce integration experience to define and implement integration strategies.This role encompasses both adviso... Voir plus

 • Offre sponsorisée

Remote Senior Salesforce Architect: Multi-Cloud Integrations

XCentiumToronto, ON, CA
Télétravail
Temps plein

A leading digital consultancy is seeking a Mid-Senior Level Salesforce Developer to design and deploy state-of-the-art Salesforce solutions for e-commerce and Order Management.The ideal candidate w... Voir plus

 • Offre sponsorisée

Senior CRM Solutions Architect – Salesforce Expert

Rubicon PathToronto, ON, CA
Temps plein

A leading technology firm in Toronto is searching for a Senior Solutions Designer specializing in CRM.The ideal candidate will have over 5 years of experience in Salesforce development, particularl... Voir plus

 • Offre sponsorisée

Solution Architect

Bay Street StaffingToronto, Ontario, Canada
Temps plein

Solutions Architect - Salesforce & Cloud Platforms.We are looking for a modern Solution Architect who blends technical depth, delivery accountability, and client-centric leadership to accelerate ba... Voir plus

 • Offre sponsorisée

IBM Salesforce Architect / Consultant Role

LeadingtalentToronto, Ontario, Canada
Temps plein

Help clients transform digitally as a Salesforce Architect/Consultant at IBM Canada.Use your Salesforce expertise to deliver tailored cloud solutions that meet diverse business challenges.Your expe... Voir plus

 • Offre sponsorisée

Salesforce Service Cloud Solutions Architect

NeuraFlash LLCToronto, ON, CA
Temps plein

Elevate customer experiences as a Salesforce Solution Architect at NeuraFlash, Part of Accenture.This role combines both remote and in-person work to design and launch innovative Service Cloud solu... Voir plus

 • Offre sponsorisée

Senior Salesforce & Revenue Cloud Architect

Drillo.AIToronto, ON, CA
Temps plein

A technology solutions provider is seeking a Senior Solution Architect with extensive Salesforce expertise.The role focuses on leading enterprise CRM and Revenue Cloud transformation initiatives, d... Voir plus

 • Offre sponsorisée

Senior Salesforce Architect: Comms Cloud & CPQ (Contract)

Avanciers Inc.Toronto, ON, CA
Temps plein

A leading consulting firm is seeking a Salesforce Architect to optimize high-performance Salesforce solutions specifically for B2C telecom products.This role requires strong expertise in Salesforce... Voir plus

 • Offre sponsorisée

Salesforce Solution Architect

Connor, Clark & Lunn Financial Group (CC&L)Toronto
Temps plein

Interested in joining one of Canada’s top performing asset managers? We are looking for a.Joining as the Salesforce Solution Architect as part of our Salesforce Center of Excellence, you will lead ... Voir plus

 • Offre sponsorisée

Salesforce Architect

Aarorn Technologies IncToronto
Temps plein

Aarorn Technologies Inc provided pay range.This range is provided by Aarorn Technologies Inc.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Tor... Voir plus

 • Offre sponsorisée

Senior Salesforce Architect (Hybrid)

Nitro SoftwareToronto, ON, CA
Temps plein

You'll be the technical authority across Salesforce CPQ, Chargebee, and NetSuite — designing the integrations, data flows, and platform standards that power our end-to-end revenue lifecycle.This is... Voir plus

 • Offre sponsorisée

Senior Salesforce Architect (PL835)

Paralucent IncToronto
Temps plein

Banking Sector | Toronto, Canada (Hybrid, 2 days/week onsite).We're seeking a Senior Salesforce Architect to design and lead enterprise Salesforce solutions for a banking sector client.You'll drive... Voir plus

 • Offre sponsorisée

Salesforce Solutions Developer Needed

CasewareToronto, ON, CA
Temps plein

Join Caseware as a Salesforce Developer and transform business landscapes.Work in a hybrid model from Toronto, focusing on enhancing Salesforce effectiveness within companies.As part of the Enterpr... Voir plus

 • Offre sponsorisée

Salesforce Solutions Architect – Integrations & Security

Intellibee IncToronto, ON, CA
Temps plein

A technology solutions provider is seeking a Salesforce Solutions Expert to design and implement secure, scalable Salesforce solutions.The candidate must have several Salesforce certifications and ... Voir plus

 • Offre sponsorisée

Enterprise Salesforce Solution Architect Lead

PlativeToronto, ON, CA
Temps plein

A leading consulting firm is seeking a Principal Salesforce Consultant for a senior leadership role within their Delivery team.This position involves bridging business consulting and technical arch... Voir plus

 • Offre sponsorisée

Senior Salesforce Architect (Hybrid)

Nitrotoronto, on, Canada
Temps plein

We’re looking for a Senior Salesforce Architect to own the design, strategy, and governance of our quote‑to‑cash and revenue operations ecosystem.You’ll be the technical authority across Salesforce... Voir plus

 • Offre sponsorisée

Salesforce Solutions Architect

Intelli-CloudWare Inctoronto, on, Canada
Temps plein

As a Salesforce Solutions Architect, you will be responsible for designing and implementing Salesforce solutions that align with Intellicloudware's business objectives.This senior-level position re... Voir plus

 • Offre sponsorisée

Salesforce Technical Architect: Lead Scalable Integrations

Orion Global SolutionsToronto
Temps plein

A leading tech consultancy in Toronto is seeking a Salesforce Technical Architect to design scalable and secure Salesforce solutions.The ideal candidate will have over 7 years of Salesforce experie... Voir plus

 • Offre sponsorisée

Senior Salesforce FSL Architect - Lead & Integrations

Tata Consultancy ServicesToronto, Ontario, Canada
Temps plein

A leading IT consulting firm in Toronto seeks a Salesforce Field Service Lightning Technical Architect.The role involves providing technical leadership and solutions on Salesforce, collaborating wi... Voir plus