NLC-2317: Admissions Support

Additional Information:

For over 50 years, the Northern Lakes College vision has been to increase accessibility to educational opportunities. With 25 locations across northern Alberta, program sites throughout Alberta, and a unique Supported Distance Learning model, students can access quality educational opportunities without leaving their community. Students can study from the comforts of home, work, on the road, or from one of the many College locations. Northern Lakes College offers a variety of university transfer, diploma, and certificate programs, including Academic Upgrading, Business & Administrative Studies, Health & Human Service Careers, Pre-Employment & Apprenticeship Trades, Resource Technology, University Studies, and Continuing Education & Corporate Training certificates and courses. The college supports and promotes professional development and wellness opportunities and provides employees with an attractive benefits plan and competitive salaries. The College service region offers numerous recreational activities for the entire family to enjoy!

Northern Lakes College has the following Permanent Full-time Position available:

Admissions Support
Salary: $46,512 to $55,224 per year
Location: Slave Lake
Start Date: September 8, 2026

Qualifications:

• A post-secondary certificate is required; preference may be given to candidates with Office Administration or Business Administration
• Minimum of two years of related office experience
• Experience working with computer systems and email communication
• Ability to work effectively both independently and as part of a team
• Demonstrated commitment to customer service
• A clean vulnerable sector criminal record check prior to commencement
• A valid Class 5 driver’s license
• A combination of education and training may be considered

Assets:

• Keyboarding skills
• Experience in a post-secondary environment, particularly in admissions

Nature and Scope of Work:

Reporting to the Associate Registrar, this position is responsible for providing front-line service and information to clients, as well as supporting the Admissions Office in the processing of applications for admission to Northern Lakes College. This position plays a key role in delivering responsive and professional service to prospective and current students. The Admissions Support provides administrative assistance, responds to inquiries regarding College programs and services, and supports the efficient processing and organization of application documentation. The role requires strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced environment while maintaining a high level of customer service.

Duties and Responsibilities:

Front-Line Service and Communication

• Provide front-line service through shared switchboard and reception functions
• Respond to general inquiries regarding College programs and services
• Provide accurate and timely information to prospective and current students
• Maintain a professional and helpful approach when interacting with the public

Admissions Support and Processing

• Assist with processing applications for admission to College programs
• Organize and maintain application documentation and records
• Perform routine data entry and ensure accuracy of information
• Prepare and distribute standard correspondence as directed
• Conduct follow-up communication with applicants regarding outstanding requirements

Administrative Support

• Provide day-to-day administrative support to the Admissions Office
• Support Student Services staff as required
• Assist with organizing and maintaining records and files
• Contribute to efficient workflow within the Admissions Office

Skills/Knowledge:

• Strong computer skills including Microsoft Office and data entry systems
• Effective verbal and written communication skills
• Strong customer service skills
• Excellent organizational and time management abilities
• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment and meet deadlines
• Attention to detail and accuracy
• Ability to maintain confidentiality

Contacts (Internal and External):

• College staff
• Current and perspective students
• General Public

The Successful candidate must provide College or University transcripts and a clean Criminal Record Check to Human Resources prior to commencement.

This position is covered under the Collective Agreement between Northern Lakes College and the Alberta Union of Provincial Employees.

Note: Northern Lakes College thanks all applicants for their interest in employment; however, only those candidates selected for interviews will be contacted.

• Competitive salaries
• Vacation time ranging from three to eight weeks
• Excellent health and dental benefits
• Life and disability insurance
• Pension plans with employer contributions
• Comprehensive employee and family assistance program
• Professional development opportunities