ES-NU26-38 Administrative Assistant, IES

ABOUT US

Springboard's mission is to build stronger communities by helping youth and adults develop the skills they need to reach their full potential. As a charitable organization, we deliver innovative, professional and diverse programming by establishing partnerships between our clients and their community. Springboard’s program areas include community justice, employment, developmental services, youth justice, Weed out The Risk and The Community Learning HUB.

WHO WE ARE

People are at the centre of everything we do. We foster opportunities for skills development, personal growth and social interaction. We also actively promote work/life balance and mental health supports. We foster communication across the agency, from our Town Halls to our quarterly Springboard orientations. We are a learning organization and our people have the opportunity to provide feedback into all areas of the organization.

We have an active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and social/team building opportunities. Springboard offers a comprehensive benefits package for full time, permanent staff and, a savings plan for all permanent positions.

THE OPPORTUNITY

Job Class

Non-Union

Department

Employment Services

Location

3195 Sheppard Ave E, Toronto ON (Scarborough)

Status

Full-time, Contract (Contract ending March 31, 2027)

Pay Rate

$51,547.35 per annum

Vacancy Number

EMP-NU26-38

Number of vacancies

1

Available

Immediately

Hours/Shifts

Monday to Friday, 8-hour shift from 9:00 AM – 5:00 PM (five days per week in-office), based on operational needs. Schedules are subject to change to meet departmental needs.

Integrated Employment Services (IES) Program The IES program provides tailored support for individuals facing barriers to employment, helping them achieve meaningful, long-term outcomes. By addressing the unique challenges of each client, we create pathways to sustainable employment that transform lives and strengthen communities.

Reporting to the Supervisor, the Administrative Assistant will provide administrative support to our Employment program team. This role plays a key part in ensuring accurate documentation, timely data entry, and smooth day-to-day administration operations to support service delivery. The duties and responsibilities of this position includes but not limited to:

. Managing data for the employment department’s programs;

· Entering, updating, and maintaining client data in internal databases

· Strong focus on financial management, liaising with internal accounting department

· Supporting file management, documentation tracking, and record clean-up

· Assisting with scheduling appointments, meetings, and interviews

· Preparing reports, spreadsheets, and basic correspondence

· Supporting compliance with program reporting and documentation requirements

· Responding to internal inquiries and supporting team workflow as needed

· Adhering to agency policies, funder guidelines and related legislations.

This is a non-union/non-management position.

Requirements

• Two years of experience in an administrative assistant or office support role
• Strong attention to detail and ability to manage high-volume data entry
• Experience working with databases, spreadsheets, and digital file systems
• Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace
• Strong mathematical skills for financial documentation
• Excellent organizational skills to prioritize multifaceted program and operational responsibilities to ensure timely completion of tasks
• Excellent problem solving, analytical skills, and decision-making skills in order to prioritize and deal with issues as they arise or refer to a higher authority in a timely manner, if necessary
• Experience supporting employment, social services, or community programs is an asset

Preferred Qualifications:

· Ability to work well under pressure to ensure minimal interruption in service delivery

· Practical experience with Future Fit AI Platform

. Working knowledge of Integrated Employment Services

APPLICATION INSTRUCTIONS

Thank you for your interest in working with Springboard. Please submit cover letter and resume in one document. Employment requires satisfactory VSS, references and proof of education. Deadline for applications is August 24, 2026. Only selected candidates will be contacted.

Resumes received after the above-stated deadline will be considered at the discretion of the hiring supervisor. No phone calls please. Thank you for applying.

AI in our Hiring Process: We use an application tracking system with AI-assisted tools to help us stay organized and review applications efficiently. While technology supports the process, it never replaces human judgment. Every application is personally reviewed by the hiring manager, and all hiring decisions are made by people — not AI.

Springboard values the diverse skills and experiences and is committed to an inclusive and accessible environment. Accommodations are available throughout the recruitment process upon request.

Benefits

Why Join Springboard?

• Be part of a mission-driven, inclusive organization that values people and impact.
• Comprehensive benefits package and pension plan.
• Access to training, mentorship, and career development opportunities.
• A dynamic team environment focused on learning, growth, and making a difference.
• Active Employee Engagement Committee that focuses on connecting staff through communication, a rewards and recognition program, career development initiatives and of course, social and team building opportunities.