Principal Product Manager - AI Models

Job Title: Principal Product Manager - AI Models Location: Canada – Remote OR Mississauga, ON – Hybrid Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Summary

As a Principal Product Manager at PointClickCare, you contribute to PointClickCare’s vision and strategy for operationalizing AI Models, define roadmaps for AI Models in the broader AI platform, and drive execution to ensure overall success with AI Models across the entire product portfolio. To succeed in this role, you draw upon your extensive knowledge and experience of AI in health care applying your experience with AI development, use in products, and adapting based on customer feedback. You are a strong advocate for Responsible AI and are knowledgeable about applicable healthcare regulations. You have a track record of building sophisticated and transformative solutions - from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value and ROI. You are energized by evangelizing your strategy and roadmap to executive stakeholders and externally with customers as needed.

Key Responsibilities

Understand and represent the needs of current and future users and residents and patients for AI models, delivered in a broader AI platform. Understand company objectives and create and drive your product strategy and multi-year roadmap to achieve strategic outcomes and increase wallet share. Contribute to strategy and multi-year AI Platform roadmap to enable products and users to enable providers to deliver exceptional care, Collaborate with Engineering, User Experience, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking. Work with Product teams and other functions to ensure successful adoption and support use in product launches and releases. Inspire, energize and motivate cross-functional teams.

Required Skills & Qualifications

• 10+ years working in product management, Master's or higher degree in business, computer science, or a healthcare-related field of study.
• Solid track record of managing large product lines, innovation, and a general curiosity and drive for building great products with great user experience.
• Skilled multi-tasker with ability to work through ambiguity and derives energy from a complex, dynamic, and fast‑paced environment.
• Proven ability influencing stakeholders, executing product priorities, and driving business results.
• Strong strategic, analytical, and critical thinking skills, with an ability to identify the most important things amongst many important things.
• Exceptional oral, written, and listening communication skills with internal and external stakeholders.
• Solid understanding of Agile and Design Thinking methodologies.

Preferred Experience

• Experience working in a health tech SaaS business preferred.
• Experience working in healthcare technology is a plus.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $154,800-$172,000+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Benefits & Perks

• Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K)
• Flexible Paid Time Off
• Lifestyle/Wellness Spending Account
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Learning Programs & Resources
• Employee Recognition … and more!

Equal Employment Opportunity

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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