Advanced Sustaining Engineer

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

As an Advanced Sustaining Engineer, you will primarily drive the technical program management of our active product lines, with a major focus on managing engineering change orders (ECOs) and end-of-life (EOL) component resolutions. This role is crucial for maintaining supply chain integrity and ensuring the seamless evolution of our products post-release. You will lead cross-functional projects to qualify alternative components, manage strategic inventory planning, and orchestrate the validation and rollout of all design updates. While this position is anchored in managing the product lifecycle, it also involves analyzing field failure data to inform corrective actions and feeding lessons learned back into new product designs.

Location- ***Role is required to be onsite in Mississauga, Canada office location (Hybrid- Minimum of 3 days in the office per week).

Essential Duties And Responsibilities

• Engineering Change Management & Validation: Collaborates with cross-functional stakeholders to develop comprehensive test plans, draft verification protocols, and execute validation testing, ensuring all engineering changes are robust, fully verified, and free of regressions.
• Initiates, documents, and ensures all Engineering Change Orders (ECOs) are properly approved and tracked, confirming that all design updates are successfully integrated into production.
• Manages the strategic rollout of software and firmware changes into production environments, coordinating directly with product managers, sales engineers, and internal stakeholders to ensure seamless deployment and minimal operational disruption.
• Follows through on all quality assurance and documentation activities for every phase of a project.
• Supply Chain & Manufacturing Support: Manages the lifecycle integrity of active products by leading engineering projects dedicated to EOL component resolution, alternative vendor qualification, and strategic inventory planning.
• Exercises judgment (within broadly defined policies and practices) in selecting methods, techniques and evaluation criteria for obtaining results.
• Technical Leadership & Cross-Functional Collaboration: Provides technical leadership to programs, leveraging functional knowledge across multiple engineering disciplines and program management.
• Acts as the primary technical bridge to design engineering teams, feeding production and field-failure learnings back into the New Product Introduction (NPI) pipeline to prevent recurrence of issues.
• Initiates cross-company collaboration and develops positive relationships with other disciplines, including Quality Assurance, Manufacturing, and R&D.
• Represents the organization as the principal customer contact and performs project leadership, coordinating the activities of other personnel as needed.
• Post-Release Product Engineering & Issue Resolution: Leads the analysis and correction of post-release product issues by collecting, triaging, and monitoring field-use data and customer complaints to identify failure trends and safety hazards.
• Conducts rigorous Root Cause Analysis (RCA) on complex in-service failures to drive long-term Corrective and Preventive Actions (CAPA), developing and applying technical improvements based on findings.

Required Qualifications

• Bachelor's Degree required
• 8+ years of experience
• Experience in engineering/technical program management for fast paced environments

Preferred Qualifications

• Master's degree preferred.
• Intermediate to advanced leadership and analytical skills
• Intermediate to advanced written and oral communication skills
• Solid critical thinking and questioning skills
• Experience leading cross-functional teams
• Self-motivated, results driven, manages risks, and thrives in an environment of uncertainty and continuous innovation.
• Experienced team builder, great at collaboration and managing resources; proven interpersonal skills
• Experience working independently and as part of a team to solve difficult technical, quality, cost, and schedule challenges; well versed in risk management

Equal Opportunity Employer

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights

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Conozca Sus Derechos

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Pay Range

$101,040.00 - $151,040.00 Annual

Incentive Compensation

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 12% of base pay, in accordance with the terms of the applicable incentive plan.

Total Rewards

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

AI Technology Statement

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

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