Associate Vice President, Accounts

kg&a is a well-established Canadian consulting firm specializing in strategic communications, and advisory services. The organization works with a diverse portfolio of clients to develop strategies, manage complex projects, and build strong relationships with key stakeholders.

With a reputation for excellence, innovation, and collaborative problem-solving, the firm provides employees with the opportunity to work on impactful initiatives while developing professionally in a supportive and high-performing environment. The organization values strategic thinking, accountability, and a commitment to delivering exceptional results for its clients.

Position Summary

The Associate Vice President, Accounts is responsible for leading and developing the firm’s Accounts function, ensuring exceptional client service, strong team performance, and operational excellence across the entire Accounts team. As the senior people leader for the department, this role oversees talent development, performance management, workforce planning, and account delivery standards while building a high performing, engaged, and accountable team culture.

Working closely with the leaders of kg&a, the Associate Vice President, Accounts translates business objectives into departmental priorities and execution plans, ensuring client teams are appropriately resourced, supported, and positioned for success. While maintaining client success, the primary focus of this role is leadership of the Accounts function, talent development, operational effectiveness, and business performance.

Key Duties & Responsibilities

• Build an engaged, accountable, and collaborative team culture
• Coach and develop leaders across the Accounts function
• Support performance management, career development, and succession planning
• Partner with leadership on recruitment, onboarding, retention, and employee engagement initiatives
• Help cultivate the next generation of leaders within the organization
• Lead workforce and resource planning across the department
• Balance workloads and optimize team utilization
• Identify capability gaps and proactively plan for growth
• Ensure teams have the support and resources needed to deliver exceptional work
• Develop and improve processes that drive consistency, efficiency, and quality
• Partner with account leaders to navigate complex client situations
• Support strategic client discussions and growth opportunities
• Monitor portfolio health, client satisfaction, and service delivery
• Help ensure account teams consistently deliver work that meets client objectives and kg&a standards
• Support revenue, utilization, retention, and profitability goals
• Monitor departmental performance and forecasting
• Identify opportunities to strengthen client relationships and expand services
• Support business development and strategic growth initiatives
• Contribute to organizational planning and continuous improvement efforts

Qualifications & Experience

• 12+ years of progressive experience in client service, consulting, agency, or professional services environments
• Significant experience leading managers and multi-level teams
• A proven track record of building and developing high-performing teams
• Strong experience in coaching, performance management, and talent development
• Experience overseeing resource planning, workforce capacity, and operational effectiveness
• Strong business and financial acumen, including budgeting and forecasting
• Exceptional communication and relationship-building skills
• The ability to influence, collaborate, and drive accountability at all levels
• A strategic mindset with a passion for continuous improvement and organizational growth

Experience in communications, public relations, consulting, design, architecture, development, real estate, or other professional services environments is considered an asset.

Workplace Requirements and Conditions:

• Hybrid – three (3) days per week in office
• Located in downtown Toronto
• Kg&a offers a competitive salary plus benefits.
• We do not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants.

#J-18808-Ljbffr