Front End Supervisor - Brandon Food Store

Key Job Responsibilities include:

• Supervise front-end team members, assign duties, monitor performance, and support training to ensure efficient checkout operations and strong customer service.
• Oversee cashiering standards, cash handling, till balancing, refunds, voids, and related front-end controls to maintain accuracy and minimize loss.
• Respond to customer inquiries, service issues, and escalated concerns in a prompt, professional manner while supporting a welcoming and member-focused store environment.
• Prepare schedules, coordinate staffing levels, support store opening and closing routines, and collaborate with store leadership to maintain service levels and operational readiness.
• Maintain front-end housekeeping, merchandising standards, promotional execution, and compliance with safety, policy, and loss prevention requirements.
• Perform other duties as assigned.
• Represent Co‑op values and support its community‑focused mission

Education, Experience, and Other Requirements:

• Completion of Grade 12 or equivalent is required.
• Post-secondary coursework in business, retail operations, or customer service is an asset.
• 2-3 years of progressively responsible retail experience, including cash handling and customer service responsibilities.
• Previous experience leading, coaching, or scheduling staff in a grocery, food, or retail environment is preferred.
• Working knowledge of point-of-sale systems, cash controls, and basic computer applications.
• Current food handling, WHMIS, or other store-required safety training is an asset.
• Must have full availability to do open/closing shifts on rotational basis, rotating weekends Saturday & Sunday are required.

Competencies:

• Leadership & Team Development - to lead, mentor, and develop teams, including supervisory staff and department leaders. Managers must create a positive culture while driving accountability and performance.
• Communication & Interpersonal – to enable effective employee relations, vendor negotiations, community engagement, and customer interactions.
• Analytical & Problem Solving - to address issues and analyze sales trends, manage financial performance, and make data‑informed decisions related to pricing, merchandising, product selection, and staffing.
• Organizational and Multitasking - to manage multiple departments, shifting priorities, and fast‑paced operational changes.

What we offer:

A competitive Compensation and Benefit Package: Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- & Long-Term Disability, Extended Health and Dental. and an employer-contributed pension plan, matched at 6% of salary.

Inclusive Work Environment: