Ai Solution Engineer (Technology Support)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
About the team:This team provides solutions that streamline internal processes improve implementations and deliver scalable autonomous services across our employee facing corporate platforms. We work closely with senior leadership solution architects and product teams to bring LLM-driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.Job Summary:This role exists to bring AI-powered automation into real-world use across our corporate platform. This role exists to bring AI-powered automation into real-world use across our corporate platform. It focuses on building intelligent workflows with leading enterprise AI platforms (primarily Microsoft Azure alongside model providers such as Anthropic Claude and OpenAI) to streamline operations and enhance delivery. The position connects IT and operations with AI innovation to deliver measurable impact in a rapidly evolving environment.Key Responsibilities: Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI AI Foundry and Copilot Studio.Design and implement AI-powered orchestration and automation for use cases such as configuration streamlining onboarding automation and data migration.Collaborate with cross-functional teams (integration implementation product support) to deliver high-quality scalable AI-driven solutions.Develop APIs scripts and tools to connect LLM-based agents using open integration standards such as the Model Context Protocol (MCP) with existing enterprise systems.Support testing evaluation deployment monitoring and continuous improvement of AI workflows in production including output-quality evaluation guardrails and responsible-AI safeguards.Stay current with the AI platform roadmaps of major providers (Microsoft Anthropic OpenAI Google) and emerging industry trends.Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams.Your Key Strengths:Bachelors degree in computer science Engineering Information Systems or equivalent practical experience.Experience building AI-powered workflows using Azure AI Foundry Copilot Studio and/or Now Assist.35 years of experience in software or cloud engineeringExposure to AI agent orchestration or multi-agent systemsHands-on experience with Microsoft Azure services (Azure AI Azure Functions Logic Apps Cognitive Services)Familiarity with retrieval-augmented generation (RAG) or vector database integration.Experience working with multiple LLMs (OpenAI GPT Azure OpenAI Gemini) prompt engineering and AI-driven automation.Proficient in Python C# or JavaScript/Type Script3-5 years experience working in SaaS or enterprise environments.Familiar with CI/CD pipelines Git and cloud deployment practices.Understanding of healthcare data formats (HL7 FHIR) is a strong plus.Strong problem-solving skills and eagerness to learn in a fast-moving environment.$115000 - $130000 a yearAt PointClickCare base salary is one of the many components that make up our total rewards package. The CA base salary range for this position is $115000 - $130000Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CA locations. Within the range individual compensation is determined by job-related skills and knowledge relevant experience including professional and lived experience and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.Tech-D/P3#LI-MG1#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 115000 - 130000