Director, Growth Marketing

Influence Strategy. Drive Business Impact. Shape What’s Next.

If you're a rising growth-oriented marketer who has built their career in a smaller, entrepreneurial, or high-growth environment and is ready to take the next step, we have a great opportunity for you.

You may have helped launch new products, enter new markets, scale demand generation programs, or build marketing capabilities from the ground up. You enjoy balancing strategy and execution, thrive in fast-moving environments, and want the opportunity to influence growth at a larger scale.

At NQX, we believe customer experience is the heartbeat of every brand. Every day, our thousands of team members help organizations create meaningful connections with their customers through experiences that are human-led and AI-augmented.

As Director, Growth Marketing, you will help accelerate growth, strengthen market positioning, and bring NQX's vision to life as we evolve from a trusted contact centre provider to a next generation customer experience partner.

About NQX

NQX is Canada's trusted contact centre partner for some of the most iconic brands in the country, delivering exceptional customer experiences through a combination of human expertise, technology, and operational excellence. We help organizations rethink customer experience in an AI-enabled world by designing, transforming, and operating next-generation contact centres.

The Opportunity

This is a growth-focused role centred on demand generation, sales enablement, and go-to-market execution. Reporting directly to the Global VP, Strategy and CMO, you will help shape NQX's product strategy, develop growth initiatives, and support business development efforts. As a strategic, hands-on individual contributor, you will partner closely with Sales leadership to influence marketing priorities, drive pipeline growth, support revenue generation, and align marketing efforts with business objectives.

Rather than managing a large team, you will focus on driving execution and delivering business results by leveraging NQX's established Marketing Centre of Excellence and collaborating with specialists across:

• Digital Marketing
• Brand & Creative
• Content Marketing
• Social Media
• Events and Tradeshows

Success in this role comes from your ability to develop strategy, align stakeholders, activate resources, and deliver measurable business results.

What You'll Do

Growth Strategy & Market Expansion

• Help shape NQX's go-to-market strategy and growth priorities.
• Partner with Sales leadership to identify market opportunities, support business development efforts, and accelerate revenue growth.
• Contribute to the commercialization of NQX's evolving customer experience, AI, and digital capabilities.

Demand Generation & Revenue Marketing

• Develop and execute integrated marketing programs that generate qualified pipeline opportunities and measurable business results.
• Lead demand generation initiatives across digital, content, events, partnerships, and account-based marketing channels.
• Measure, analyse, and optimize marketing performance, pipeline contribution, and return on investment.

Market Positioning & Sales Enablement

• Strengthen NQX's market positioning by refining our value proposition, messaging, and customer narratives.
• Enable commercial success through sales tools, content, campaigns, and messaging that support prospecting, strategic pursuits, and business development.
• Monitor market trends, competitive activity, and customer needs to identify opportunities for growth and differentiation.

Thought Leadership & Brand Growth

• Support executive visibility and thought leadership initiatives that elevate NQX's profile in the market.
• Help strengthen NQX's reputation as a next-generation customer experience partner through content, events, industry engagement, and strategic partnerships.
• Guide digital marketing initiatives, including website strategy, lead generation, SEO, paid media, and marketing analytics.

What We're Looking For

• Experience helping scale a business, launch new offerings, enter new markets, or support high-growth organizations through periods of transformation and expansion.
• Proven ability to turn ideas into action and marketing strategies into measurable business results.
• 5-10 years of progressive experience in B2B marketing, with a track record of increasing responsibility and business impact.
• Proven experience developing positioning, go-to-market strategies, and growth-focused marketing programs.
• Expertise in digital marketing, campaign management, lead generation, analytics, and marketing automation.
• Ability to work effectively with executive stakeholders and sales leaders.
• Fully bilingual in French and English with strong written and verbal communication skills.

• Fluency in both English and French is required. This role supports NQX’s growth initiatives across Canada and the United States and requires regular communication with English-speaking clients, prospects, partners, suppliers, and colleagues located outside Quebec. The successful candidate will also be responsible for creating, reviewing, and presenting marketing content in both English and French.

• Ability to work primarily from NQX's Head Office in Laval.

Preferred Experience

Experience in one or more of the following sectors is an asset:

• Customer Experience (CX)
• Technology / SaaS
• IT Services / Professional Services / Consulting

What Will Make You Successful

• Strategic thinker with strong business acumen.
• Results-oriented and data-driven.
• Exceptional collaborator and communicator.
• Comfortable rolling up your sleeves and executing.
• Entrepreneurial mindset and action oriented.

Why Join NQX?

• An opportunity to take the next step in your career and help shape the growth of a nationally recognized Canadian organization.
• Close partnership with executive leadership in a fast-moving, entrepreneurial environment where ideas can quickly become action.
• High visibility and meaningful impact on business outcomes.
• Opportunity to help shape the future of customer experience powered by people and AI.

Join NQX and help bring our vision to life, connecting people and brands through better customer experiences, human-led and AI-augmented.