Manager HR Service Delivery & Technology

Whats the Role

Dexterra Group is looking for a Manager HR Service Delivery & Technology to help complete our Dayforce implementation across Canada and the U.S. and lead the platform into its next phase of stabilization governance optimization and continuous improvement.

This role is designed for a Dayforce professional who understands both the technical and operational side of a successful HCM environment. From configuration and workflows to integrations reporting security testing and support youll help ensure Dayforce delivers value long after implementation.

Our operations teams rely on accurate workforce data efficient processes and reliable systems to make informed decisions every day. Youll play a key role in ensuring our HR technology supports those operations while creating a consistent experience for employees and leaders across the organization.

What Youll Do

The Manager HR Service Delivery & Technology sits at the centre of our HR technology service delivery and reporting environment. Youll help lead the remaining Dayforce implementation work support go-live readiness and build the structure needed for long-term platform stability and continuous improvement.

Youll work closely with HR HRSC Payroll IT Finance vendors and business stakeholders to make sure the system works the way the business needs it to work with strong governance clear processes reliable data practical reporting and a solid support model after go-live.

• Lead the remaining Dayforce implementation activity for HR-owned modules including configuration testing issue resolution cutover go-live and stabilization.
• Act as the HR technology owner and subject matter expert for Dayforce HR modules with a focus on governance data integrity compliance and alignment to business requirements.
• Oversee workflows forms security roles system configuration integrations testing documentation change control and release-related activity.
• Coordinate closely with Payroll Workforce Management IT Finance HRSC and business stakeholders to resolve system and process issues.
• Establish and manage the post-go-live support model including intake issue tracking escalation vendor support documentation and clear accountabilities.
• Lead coach and develop a team of HCM analysts and HR Service Delivery coordinators building technical reporting and service delivery capability.
• Improve HR service delivery processes intake channels service standards case/request management escalation practices and knowledge documentation.
• Use HR data service trends reporting dashboards and issue analysis to identify root causes and recommend practical improvements.
• Develop a roadmap for future Dayforce enhancements upgrades integrations reporting improvements and process optimization.
• Translate complex system process and data concepts into clear guidance for HR business leaders and executive stakeholders.

Qualifications :

Who Were Looking For

You bring a strong mix of HCM technology expertise implementation experience service delivery knowledge and people leadership. Youre comfortable getting into the details of configuration workflows testing security reporting and issue resolution but you can also step back and connect the work to business outcomes.

Dayforce expertise is essential for this role. Were looking for deep hands-on experience across multiple modules and a proven track record supporting implementation stabilization optimization and ongoing platform support.

• 7 years of progressive experience in HR technology HCM systems HR operations shared services service delivery or a related environment.
• Deep hands-on Dayforce HCM experience across multiple modules such as Core HR Benefits Onboarding Recruiting Compensation Analytics/Reporting workflows configuration security roles forms data management integrations testing issue resolution and post-go-live support.
• Experience supporting or leading HCM implementation stabilization governance and continuous improvement work.
• Strong understanding of HR service delivery shared services HR operations SOPs process governance issue management data governance security compliance and reporting.
• Proven people leadership experience including the ability to lead technical and service delivery resources through implementation and steady-state support.
• Strong analytical and problem-solving skills with the ability to assess issues identify root causes and develop practical solutions.
• Strong communication skills including the ability to explain technical and process concepts clearly to HR business IT and executive audiences.
• Experience working across multiple stakeholders including HR Payroll IT Finance vendors and business leaders.
• A degree in Human Resources Business Administration Information Systems or a related field.
• A Human Resources designation HCM certification or project/change management certification would be considered an asset.

Additional Information :

WHATS IN IT FOR YOU

• Be part of an industry thats more important than ever!
• Award winning safety culture.
• Supportive team environment with room to grow together.
• A flexible hybrid work model.
• Professional dues support.
• Employee Referral Program.
• We are growing!
• Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race colour religion sex sexual orientation gender identity national origin age disability protected veterans status Indigenous status or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note we are not accepting candidates from recruitment agencies.

Remote Work :

Yes

Employment Type :

Full-time

Experience: years
Vacancy: 1