Technical Success Manager

Were looking for a Technical Success Manager to join our Implementation team and play a critical role in delivering Marqetas cutting-edge card issuing and payments platform to new customers. Youll lead the technical onboarding of standardized products support customers through implementation and become a trusted voice both internally and externally. This role blends product expertise customer advocacy and a collaborative mindset to drive long-term client success and improve our implementation practices. If youre motivated by building strong customer relationships solving technical problems and contributing to team growth this could be the role for you.

We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia Canada. Wed love for you to join us!

This position is not for an existing vacancy.

The Impact Youll Have

• Lead Implementations: Own the configuration and deployment of Marqetas standardized products and services for new customers interfacing with everyone from full stack engineers to founder/CEOs.
• Customer Support: Serve as the technical expert guiding customers through their integration journey especially with our APIs
• Build Product Expertise: Develop deep knowledge of specific Marqeta products and services; create customer slide presentations internal runbooks and training content to scale team knowledge.
• Advocate for Customers: Provide feedback to internal teams that reflects the customers voice and ensures our product evolves to meet real-world needs.
• Collaborate Cross-Functionally: Partner with Marqetas Project Managers Product Managers Sales and Account Management to align and execute on client goals.

Who You Are

• 5 years of experience in a technical customer-facing role (e.g. solutions engineering technical onboarding or technical support).
• Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
• Ability to manage projects independently and take initiative in solving problems.
• Expert proficiency in REST APIs Secure File Transfer Protocols (SFTP) SQL and Datadog
• Comfortable working across teams and building relationships with both clients and internal stakeholders.
• A customer-first mindsetskilled at understanding customer needs and designing practical solutions.
• Strategic thinker who can connect daily work to broader business goals and team priorities.
• Commitment to learning and contributing to the growth of others on the team.

Nice-To-Haves

• Bachelors degree in Computer Science Engineering or a related field (or equivalent experience).
• Experience working in a financial services or payments-related environment.
• Familiarity with APIs software integrations or payments with Marqeta or similar fintech to read technical documentation or basic code (e.g. JSON SQL scripting).Background in training enablement or documentation.
  Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.

Your Manager

• Corey Flewelling

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment whether that be from home or at a company office. To support Flex First we calibrate pay to a competitive value according to working location.

When determining salaries we consider several factors including but not limited to skills prior experience and work location. The new-hire base salary range for this position reflected in CAD is: 128000 - 160000

We also believe in recognizing the contributions of our people. Thats why we award annual bonuses to eligible employees rewarding both individual performance and the success of the entire company.

Along with monetary compensation Marqeta offers

• Multiple health insurance options
• Flexible vacation time
• Retirement savings program with company contribution
• Equity in a publicly-traded company
• Monthly stipend to support our remote work model
• Annual development dollars to support our people growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave

Required Experience:

Manager

Employment Type : Full Time
Experience: years
Vacancy: 1