Are you an experienced and passionate customer services professional Do you enjoy supporting users and providing an excellent service experience If so look no further.
We are expanding our Toronto team and looking for highly motivated professionals with technical aptitude and superior communication skills. We are looking for people who thrive on working with clients take ownership of diverse tasks and pride themselves on delivering outstanding customer service.
The Role
The Customer Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users.
This role is based in TransPerfects Toronto office which acts as a North America hub supporting users across the US Canada LATAM Europe and other regions as required.
The CSR helps users navigate the VDR platform resolves support queries assists with client training supports key VDR workflows and ensures a professional responsive and accurate service experience.
The role requires strong communication skills attention to detail good technical aptitude and the ability to manage multiple client requests in a fast-paced B2B environment.
Your Responsibilities
Client Support & Communication
Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.
Provides first-line technical and operational support to clients and users across the VDR platform.
Nurtures and develops effective and positive relationships with clients.
Anticipates and manages clients needs effectively.
Acts as the main point of contact and assumes responsibility for multiple client engagements.
Platform Support & Training
Helps users navigate the VDR platform and supports key workflows including user access permissions document management Q&A reporting and other VDR processes.
Manages and hosts online client training sessions.
Investigates user issues gathers the required details and escalates technical matters internally where needed.
Delivery & Internal Coordination
Monitors progress and ensures deliverables for the client are accurate and timely.
Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.
Follows all applicable Best Practice and Workflow procedures.
Documentation & Administration
Ensures proper documentation for job tracking and billing information is current and accurate.
Maintains clear and accurate records of client interactions support requests actions taken and follow-up requirements.
Performs additional duties as reasonably requested.
Communication & Client Service
Native-level English fluency with excellent written and verbal communication skills.
Comfortable speaking to a wide range of B2B customers.
Highly motivated team player with excellent communication and interpersonal skills.
Resilient with a positive can-do attitude.
Experience & Technical Aptitude
Minimum of two years of experience in a B2B environment.
Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
Previous experience in a technology software or IT company is beneficial but not required.
Working Style
Exceptional attention to detail accuracy and active listening skills.
Capable of multi-tasking working under pressure and meeting strict deadlines.
Willing to grow develop and continually learn new skills.
Location & Availability
Based in or near Toronto and able to commute to TransPerfects Toronto office daily.
Available to work either 9 AM to 6 PM or 10 AM to 7 PM depending on the vacancy.
On-siteYour application has been successfully submitted!
Other jobsWe appreciate your interest in this position. Unfortunately you have already applied for this job.
Required Experience:
Unclear Seniority
Customer Services Representative (VDR) • Toronto, Ontario, Canada
Position: Customer Service Representative.AYS Inc is a leading provider of [insert company's products or services] in the [insert location] area.We are currently seeking a highly motivated and cust... Voir plus
Director Group Customer Service & Operations.Location: Remote - Anywhere in Canada or if close to an office - Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, inclu... Voir plus
Our client is a recognized manufacturer of HVAC and fluid technology systems and is actively seeking a Customer Service Representative to join their team.The Customer Service Representative maintai... Voir plus
Provide technical support and customer service, including software support, training, and troubleshooting for users and resellers.Requires excellent communication skills and strong computer profici... Voir plus
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Voir plus
RGH Commercial Equipment Service.Customer Service Representative.RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto (... Voir plus
The customer service representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all.Acts as the first point of contact... Voir plus
Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Voir plus
Drive customer satisfaction as a Client Service Specialist with RDV.This position prioritizes building relationships and efficiently managing client interactions.You will play a crucial role in ide... Voir plus
Come join a leader in Protective Foam Solutions! At Alleguard, we’re built from the ground up to expand and shape our customer’s businesses.We understand the diversity of challenges that customers ... Voir plus
R G H Commercial Equipment Service.Customer Service Representative.RGH, a division of Heritage Food Service Group of Canada, is the largest service provider for the food service industry in Toronto... Voir plus
Remote Inbound Customer Service Representative.Get AI-powered advice on this job and more exclusive features.MCI is a leading Business Process Outsourcing (BPO) company that specializes in deliveri... Voir plus
As a Managed Services Specialist, Revenue Cycle Management (RCM), you will help home and community care organizations protect their revenue and stay compliant so they can focus more time on deliver... Voir plus
Canadian Linen Norfinch Drive Toronto ON (221), 75 Norfinch Drive, Toronto, Ontario, Canada.Canadian Linen & Uniform Service Corp.Vestis company, provides uniforms and related products to more than... Voir plus
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Voir plus
Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Voir plus
Director, Customer Services & OperationsExpected Salary Range: $169,082 - $211,353 AnnuallyTarget Variable Performance Pay: 25%The Director, Customer Services & Operations will lead the end... Voir plus
Join a team dedicated to creating exceptional shopping experiences through outstanding customer service.Your role will be key in ensuring customers receive the support they need throughout their vi... Voir plus
Customer Service Representative.Quit your day job, come help us save the world!.If you are a mature sales or call centre agent, come join our team of professional fundraisers to elevate your career... Voir plus
The Customer Care Associate II, reporting to the Customer Care Supervisor, is responsible for providing outstanding customer service while managing a wider range of customer inquiries independently... Voir plus
