Manager, Advisor Training & Enablement

The Opportunity

The Manager Advisor Training & Enablement is responsible for delivering high-impact training and enablement experiences that improve advisor readiness confidence and effectiveness. This role plays a critical part in making it easier for advisors and their teams to do business by providing clear consistent and practical learning solutions.

As an individual contributor this role translates business priorities into engaging training programs leads platform education and drives adoption through ongoing engagement and support. The role operates with a high degree of autonomy and partners cross-functionally to ensure advisors are equipped to succeed within the firms operating model.

Position Responsibilities:

Training Delivery & Advisor Readiness

• Deliver engaging high-quality training sessions (virtual and in-person) including onboarding programs system training webinars and office hours
• Lead onboarding training for new advisors ensuring strong foundational knowledge and readiness within the firms model
• Conduct uniFide demos for prospective recruits and new advisors
• Facilitate learning experiences at events including bootcamps conferences and group sessions

Platform SME & Content Ownership

• Act as a subject matter expert (SME) for the uniFide platform and related advisor tools
• Develop and maintain training materials resources and job aids aligned to platform updates and enhancements
• Ensure training content reflects current processes compliance requirements and advisor needs
• Liaison with internal stakeholders to provide feedback loop from advisors/ team members on future engagements and pain points
• Manage training readiness for system releases and updates
  

Program Execution & Enablement

• Execute against defined training and enablement strategies translating objectives into actionable programs
• Drive advisor adoption and effective use of tools and processes beyond initial training
• Support behavioral change by reinforcing learning through ongoing engagement (e.g. office hours follow-ups champion networks)
• Partner with branch champions and field stakeholders to extend reach and impact
  

Cross-Functional Collaboration

• Collaborate with Compliance Supervision SMEs and business partners to align training with regulatory and business requirements
• Support the delivery of regulatory and compliance-related training as required
• Partner with Advisor Support Managers and other stakeholders to identify training needs and improve effectiveness
  

Influence & Continuous Improvement

• Gather feedback and insights from advisors and stakeholders to continuously improve training experiences
• Identify opportunities to enhance advisor productivity readiness and engagement through improved learning approaches
• Influence stakeholders and partners without direct authority to drive alignment and outcomes

Required Qualifications:

• 10 years of experience building training materials for Financial Advisors and their teams is required

• 3 years of experience working with the uniFide platform with a deep understanding of the platform and the ability to translate that knowledge into effective learning experiences is required

• Proven experience in financial services in an advisor-facing environment

• Strong background in learning & development training delivery and instructional design

• Experience delivering engaging training sessions (virtual and/or in-person)

• Demonstrated ability to translate complex concepts into clear practical learning experiences

• Strong understanding of advisor workflows tools and business practices

• Experience conducting training needs analysis and developing role-based learning solutions

• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines

• Excellent communication and stakeholder management skills including the ability to collaborate with business leaders subject matter experts and technology teams

• Proficiency with learning technologies content authoring tools and virtual training platforms

• Ability to work independently while taking ownership of learning program outcomes

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Toronto Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$92900.00 CAD - $142900.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1