The role involves supporting customer communication modernization initiatives for leading Canadian financial institutions, insurance companies, and enterprise clients. The successful candidate will act as a liaison between business stakeholders, product teams, operations, and technology delivery teams to define, document, and deliver customer communication solutions across print and digital channels. The focus areas include customer correspondence, statement generation, regulatory communications, omnichannel document delivery, accessibility compliance, workflow automation, and customer experience transformation.
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Hiring Business Analyst with CCM in Mississauga, ON • Toronto, ON
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