Support Engineer II (Software Application Support)

Who We Are:

At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.

As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results. The Support Engineer II role specifically supports our Emburse Enterprise platform helping global organizations modernize financial operations increase visibility and optimize spend across the enterprise.

What You Will Do

• Deep-Dive Troubleshooting: Own high-level complex technical issues for global enterprise clients. This is not a call center environment; you will focus on deep problem-solving and unique system configurations.

• Manage Integrations & Data Flows: Dissect and resolve issues across external integrations including ERPs credit card feeds allocation data vendor data expense systems and AP accounting workflows.

• Analyze Logs and APIs: Utilize your technical toolkit to investigate APIs web services databases and log files to isolate root causes.

• Assess System Behavior: Determine if an issue stems from how the clients system was initially configured vs. a change in platform behavior and assist clients directly with complex configuration adjustments.

• Support Global Scale: Navigate complexities tied to international organizations including global tax requirements while collaborating with cross-functional teams to deliver excellent service.

What You Will Bring

• Technical Foundation: A couple of years of software support experience backed by a Computer Science (CS) background or equivalent hands-on technical experience.

• Integration Savvy: Familiarity or direct experience working with APIs web services database architectures and log file analysis.

• Fintech & Accounting Exposure: An understanding of corporate expense systems AP accounting or ERP ecosystems is a major asset.

• Operational Flexibility: A solutions-focused curious mindset and the willingness to work flexible schedules including later shifts or weekends to support our international customer base.

Who You Are

• An Investigator at Heart: You dont just look at the surface error; you are naturally curious and driven to understand how a system is configured and why its behaving a certain way.

• Enterprise-Ready: You enjoy working closely with sophisticated high-value international business clients and understand the nuances of global corporate operations.

• Agile and Adaptable: You handle complex ambiguous technical puzzles with calm critical thinking and love finding creative solutions to unique architectural problems.

• Bonus Points: Strong skills in SQL and Linux.

Why Emburse

Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.

A Company with Momentum We serve 12M users across 120 countries helping businesses modernize

their finance operations.

A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-

world challenges.

A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that

supports your success.

A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making

for businesses everywhere.

Shape your future & find whats next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1