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Solutions Engineer Lead (Post-Sales)Recruiting From Scratch • Toronto, Ontario, Canada
Solutions Engineer Lead (Post-Sales)

Solutions Engineer Lead (Post-Sales)

Recruiting From Scratch • Toronto, Ontario, Canada
Il y a 27 jours
Salaire
180,00 $CA par jour
Type de contrat
  • Temps plein
Description de poste
Solutions Engineer Lead (Post-Sales)

Location: New York City San Francisco or Toronto
Company Stage of Funding: Series E AI Software Company
Office Type: Onsite (45 Days per Week)
Salary: $180000$200000 Equity

Company Description

Were representing a rapidly scaling AI software company transforming critical industries through intelligent workflow automation. Their platform leverages AI agents to streamline operations improve customer experiences and eliminate manual work across complex service-driven environments.

Backed by top-tier investors and having recently raised a significant Series E financing round the company is entering its next phase of growth and expanding its customer-facing leadership team. They are seeking a Solutions Engineering leader who can drive customer success influence product strategy and scale a high-performing post-sales organization.

What You Will Do

  • Lead mentor and develop a team of Solutions Engineers responsible for customer implementations adoption and ongoing success.
  • Establish best practices performance standards and scalable processes across the Solutions Engineering function.
  • Serve as a strategic bridge between customers Product Engineering Operations Support and Sales teams.
  • Drive successful launches of new products and features by ensuring operational readiness across internal teams and customers.
  • Partner closely with Product and Engineering leadership to advocate for customer needs and influence roadmap priorities.
  • Build and manage executive-level reporting around product adoption customer health retention and expansion opportunities.
  • Create and maintain scalable customer feedback loops that translate user insights into actionable product improvements.
  • Ensure Solutions Engineering acts as a strategic differentiator throughout the customer lifecycle driving retention and revenue growth.
  • Develop operational frameworks that improve implementation efficiency customer outcomes and internal collaboration.
  • Represent customer priorities during strategic planning and cross-functional decision-making.

Ideal Background

  • 5 years of experience in Solutions Engineering Technical Account Management Product Management Customer Success or a related post-sales function.
  • 2 years of leadership experience managing and developing customer-facing technical teams.
  • Strong experience partnering with Product and Engineering organizations to influence product direction and customer outcomes.
  • Proven ability to lead complex cross-functional initiatives and drive organizational alignment.
  • Advanced SQL skills and experience leveraging data to inform decisions and measure business impact.
  • Strong executive communication and stakeholder management abilities.
  • Experience presenting technical concepts to both technical and non-technical audiences.
  • Customer-centric mindset with the ability to balance strategic thinking and hands-on execution.
  • Demonstrated success improving customer adoption retention and expansion metrics.

Preferred

  • Experience working in high-growth SaaS AI enterprise software proptech healthcare technology or workflow automation companies.
  • Familiarity with business intelligence and analytics platforms such as Looker Tableau or Power BI.
  • Background in implementation onboarding or enterprise customer operations.
  • Experience building Voice of Customer programs and product feedback processes.
  • Exposure to product management principles and roadmap planning.
  • Experience scaling post-sales teams within rapidly growing organizations.

Compensation and Benefits

  • Base salary: $180000$200000.
  • Competitive equity package.
  • 100% employer-covered medical dental and vision insurance.
  • Fully paid parental leave.
  • 401(k) program.
  • Commuter benefits.
  • Wellness fitness and home services stipend.
  • Unlimited PTO and company holidays.
  • Relocation assistance available.
  • Fully stocked office with meals provided.
  • Opportunity to join a late-stage high-growth AI company with significant market traction and long-term growth potential.

Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 180000 - 200000
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Solutions Engineer Lead (Post-Sales) • Toronto, Ontario, Canada

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