Senior Partnership Manager (USACanada based)

Job description

Location:Canada or the USA remotely.

Contract: B2B or Contract of Employment (via EOR)

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

• Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!

• Every month our widget is viewed by 350 million unique users which is 4% of the global population.

• Currently we hire over 150 fantastic people.

Were hiring our first Partnership Manager focused on the US and Canada to help scale Tidios partner channel our third revenue engine alongside inbound and outbound sales.

This is a high-impact full-cycle partnerships role focused on acquiring activating and growing agency and ecommerce partners. Youll own the entire partner journey from outbound prospecting and closing new partnerships to onboarding enablement and long-term relationship management. As our partner ecosystem grows youll manage a portfolio of approximately 20 active partners while continuing to drive new partner acquisition.

Youll report directly to our Chief of Staff who is based in Europe while working closely with an international team and owning the North American partner strategy.

If youre excited by the opportunity to join an early-stage partner program shape how it grows and create new revenue opportunities wed love to meet you.

As a Senior Partnership Manager you will:

• Build and grow a portfolio of high-performing agency affiliate and e-commerce partners across North America.

• Proactively source and close new partners through outbound outreach marketplaces partner ecosystems and industry events.

• Own the full partnership lifecycle: from prospecting and commercial conversations through onboarding activation and ongoing growth.

• Help partners generate revenue by enabling successful go-to-market activities and identifying expansion opportunities.

• Represent Tidio at industry events and conferences to build brand awareness and generate new partnership opportunities.

• Monitor partner performance and identify opportunities to increase engagement and revenue.

Job requirements

Requirements

• 5 years of experience in B2B SaaS partnerships channel sales or business development.

• Experience building or scaling early-stage partnership programs is highly preferred.

• Proven success acquiring partners through outbound prospecting and building partnerships from scratch.

• Experience working with agencies and/or e-commerce partners.

• Strong commercial skills including discovery presentations negotiation and closing.

• Track record of owning a revenue target and managing a partner pipeline.

• Experience representing a company at conferences trade shows or industry events.

• Familiarity with the Shopify ecosystem is a strong plus.

• Experience using tools such as PartnerStack HubSpot Apollo LinkedIn Sales Navigator and email marketing platforms.

What success looks like in this role:

• Consistently acquire new revenue-generating partners.

• Manage partnership opportunities with typical deal sizes of $30K$100K ARR and an average sales cycle of about two weeks.

• Build a healthy portfolio of engaged partners that consistently drive new business and expansion opportunities.

We would like to offer you:

• Remote work model with flexible hours

• Contract options: B2B or Contract of employment (via Deel)

• 26 days off guaranteed in a year

• Great development opportunities company-supported courses and conferences

• Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!

• Mental well-being program individual therapy sessions and resources for employees

• Sport & wellness benefit or its financial equivalent.

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites team events)

• Budget for 1:1 English language classes;

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

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Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 30 - 100