At Emburse we are creating a future where technology drives business value and eliminates administrative friction. We are seeking a tech-savvy solutions-oriented Customer Support Specialistto join our growing tech support cluster in Toronto.
This role focuses on supporting our SMB and Mid-Market clients on the Emburse Professional platform. Please note the hours for this role: To ensure excellent coverage for our West Coast clients this role operates on a permanent 11:00 AM 7:00 PM shift (with temporary 8:30 AM 4:30 PM hours during initial training). If you have a high aptitude for learning technology love solving puzzles and want to leverage cutting-edge tech (including AI support tools) to deliver world-class service we want you on our team.
Support the West Coast: Serve as the frontline responder for inbound baseline support cases from 11:00 AM to 7:00 PM ensuring our afternoon and West Coast queues remain clear.
Own Your Queue: Manage and resolve 1220 tickets per day smoothly balancing quick how-to answers with deeper analytical technical troubleshooting.
Triage & Escalate: Act as a human filter. Answer baseline product questions and know exactly when to troubleshoot a complex issue versus when to document and escalate it to our Tier 2 team.
Embrace Modern Tech: Openly leverage internal documentation system logs and modern AI tools to accelerate ticket resolution times and improve accuracy.
Train for Success: Start your journey on an 8:30 AM 4:30 PM schedule to complete our comprehensive product training before transitioning to your permanent shift.
Technical Aptitude: An innate ability to pick up technical concepts with ease. You love figuring out how software works under the hood.
Problem-Solving Instincts: You are a natural troubleshooter who gets a rush from solving a clients logic or configuration puzzle.
Communication Power: Strong written and verbal communication skills. You can explain technical solutions clearly and professionally.
Adaptable Mindset: You are comfortable with changing technology and excited about using AI tools to work smarter not harder.
Local Presence: Ability to work out of our Toronto hub alongside our local team and Team Leads.
A Night Owl Support Star: You love the idea of an 11 AM start time and thrive in mid-day to evening operational windows.
A Collaborative Learner: You want to be part of a tight-knit team of 10 where your metrics are visible and your growth is supported.
A Future Tier 2: You want to get your foot in the door crush your baseline targets and learn the product inside out to scale your career in tech.
Required Experience:
IC
Customer Support Specialist (software application support) • Toronto, Ontario, Canada
Drive customer satisfaction in inside sales at EMX Enterprises Limited.This full-time position offers an opportunity to engage with customers while managing orders and providing insightful quotes.A... Voir plus
RQ08467 - Application Support Specialist - Senior.Job Openings RQ08467 - Application Support Specialist - Senior.About the job RQ08467 - Application Support Specialist - Senior.Under the direction ... Voir plus
Empower clients as a Client Support Specialist at Jonas Software.Engage with users of our SaaS Construction Management Cloud App through effective training and timely troubleshooting.This new posit... Voir plus
Reporting to the Business Operations Manager, the Business Support Analyst will provide application support for core business systems used to manage construction and project operations.This role fo... Voir plus
At Viv Technologies, we’re passionate about the power of digital transformation done right.That means continuously improving our home care software platform, built specifically for multi-site home ... Voir plus
This is an exciting opportunity for a technically savvy, solutions-oriented, and proactive Technical Support Specialist who will take ownership of monitoring, interrogating, and remotely remediatin... Voir plus
At Emburse, you’ll not just imagine the future – you’ll build it.As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordin... Voir plus
Desktop Support – Mac (Contract).Minimum 8+ years experience required to provide overall hardware and software support to employees and incoming new hires.The role will include weekly reporting, in... Voir plus
Markham Central, Canada | Posted on 05/14/2026.The Application Support Engineer (ASE) is a hybrid techno-functional role responsible for providing end-to-end support for business-critical applicati... Voir plus
Help Ribbon’s customers succeed by making sure their teams, candidates, and hiring workflows run smoothly.As a Customer Solution Specialist, you’ll be on the front lines of customer experience, hel... Voir plus
Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.The product market fit is excellent, and... Voir plus
Become an Application Support Specialist at Tata Consultancy Services, where you'll utilize your Oracle SQL and CA AutoSys skills to provide robust production support for financial applications.We ... Voir plus
Seeking an Application Specialist to install, configure, and support software for a pipeline systems technology firm.Requires a STEM degree, software implementation experience, and skills in MS SQL... Voir plus
Seeking an Application Specialist to install, configure, and support software for a technology firm.Requires a STEM degree and 1-3 years of software implementation experience, with Python and Java ... Voir plus
Customer Support Specialist - 12 month temporary role.The Customer Support Specialist role supports the end‑to‑end quote‑to‑cash process across the region, including order management, CRM administr... Voir plus
A leading support firm in Canada seeks an experienced Help Desk Analyst to provide front line support to public users accessing online systems.The successful candidate will troubleshoot technical i... Voir plus
Become a key player at Scotiabank as a Bilingual Application Support Analyst in Toronto, Ontario.This role focuses on maintaining application functionality and delivering top-tier technical support... Voir plus
This range is provided by Dexian.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.We are seeking a highly motivated and skilled individual to joi... Voir plus
A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Voir plus
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.This range is provided by Collabera.Your actual pay will be based on your skills and experience — talk... Voir plus
