Retention Specialist, French Bilingual

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Retention Specialist French Bilingual

About your role:

At Fiserv we help clients deliver secure reliable financial services and commerce experiences that support the way people move and manage money. As a Retention Specialist you will support client loyalty and retention efforts by helping resolve account concerns addressing service-related issues and identifying opportunities to preserve and strengthen client relationships. You will work with cross-functional teams to improve retention outcomes support revenue protection and contribute to a consistent client experience.

What youll do:

• Manage retention-related client interactions to address account concerns billing questions service issues and cancellation requests.
• Investigate client issues document findings and coordinate resolution activities with internal teams.
• Review account activity service history and retention indicators to support renewal and save efforts.
• Process account updates service changes and case records in applicable systems.
• Escalate high-risk retention matters service failures or unresolved account issues to the appropriate teams.
• Support process improvement efforts by identifying recurring client concerns and workflow gaps.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• Bilingual proficiency in both English and French.
• 2 years of experience in account retention customer retention or client save programs.
• 2 years of experience in analyzing account history usage trends or cancellation indicators to support retention decisions.
• 2 years of experience in Microsoft Excel Outlook and Word for reporting communication and case tracking.
• 2 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Experience supporting retention activity in payments financial services or SaaS environments.
• Familiarity with dispute handling service recovery or contract renewal processes.
• Experience using dialer platforms or workforce management tools in a service environment.
• Ability to manage escalated client conversations while maintaining policy and documentation standards.
• Experience partnering with sales service and operations teams on account recovery efforts.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Travel:

• Approximately 0% travel off-site or to other office locations is expected.

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life wellness program with activities and rewards to support total well-being
• Paid statutory holidays Recharge & Refuel vacation (years-of-service tiers) and a Paid Sick Time program
• No-cost confidential support through the Employee Assistance Program (EAP) for you and household members
• Recognition through Living Proof with points redeemable for merchandise and gift cards
• Eight Employee Resource Groups to build connection and inclusion
• RRSP with 100% company match up to 5% a Non-Registered Savings Plan (NREG) and an Employee Stock Purchase Plan (ESPP)
• Comprehensive extended health care and vision benefits plus dental coverage
• Company-paid Basic Life and AD&D with optional life and AD&D coverage available
• Company-paid Short-Term Disability and Long-Term Disability income protection
• Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits

Note: Benefits may vary based on province role and eligibility and are governed by the applicable plan documents.

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Salary Range:

$48000.00-$60000.00

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 48000 - 60000