Were looking for a proactive relationship-driven Mid-Market Customer Success Manager to help our merchants maximize the value of their loyalty program while driving long-term retention and growth.
As a Mid-Market CSM youll manage a portfolio of established merchants acting as their trusted advisor throughout their customer journey. Youll work closely with merchants to increase platform adoption identify opportunities to improve performance proactively mitigate churn risk and uncover opportunities for account expansion. Youll also own the contract renewal process helping merchants continue to see the long-term value of partnering with TapMango.
This role is ideal for someone who enjoys building relationships solving business challenges and helping customers achieve measurable results.
Salary: 60.000- 65.000 CAD
What Youll DoWhat Were Looking For
Success in this position means helping merchants realize the full value of the platform while creating long-term partnerships. The ideal candidate will consistently increase product adoption improve customer engagement reduce churn successfully manage contract renewals and identify meaningful opportunities for account growth.
AboutTapMango!Ourmissionistoempowerbusinessestodo3things;-to-usemerchanttoolsandautomationalgorithmsallaimedtoenhancethecustomerexperience.
WhyJoinourTeam!
WhatWeOfferTapMango welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NoticeRegardingAutomatedDecision-Making:
For this role TapMango does not use artificial intelligence machine learning or automated decision-making tools to screen or assess job applicants. All applications are evaluated manually by our hiring team.
WhyThisRoleIsOpen .
Required Experience:
Manager
Customer Success Manager Mid-Market • Toronto, Ontario, Canada
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