Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
The base pay range for this role is estimated to be $73375 - $106150 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills. This role is to backfill someone moving to a new position in the company.
This role is a backfill position for someone who has moved to a new part of the organization.
Tasks and Qualifications:Assist in ensuring a smooth progression from project delivery to customer support by working alongside project teams. Verify the accurate arrangement of Functional Locations in SAP S/4HANA upon project completion.
Define validate and activate warranties in line with contractual requirements.
Confirm readiness of cross-sold service contracts and ensure Customer Support and Field Service teams are prepared for the debut.
Review and validate service contracts including structure billing dates and system linkage.
Coordinate intercompany contract requirements with global teams and renewal groups.
Ensure contracts are accurately built activated and governed in SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed.
Ensure warranties are accurately linked to Functional Locations and applied in service processes.
Review warranty-related service orders for eligibility and cost accuracy.
Align warranty coverage with service delivery methods and support reassignment decisions when required.
Coordinate field service operations including scheduling prioritisation and distribution of resources.
Assign technicians based on contract coverage abilities and service priorities.
Collaborate with cross-functional teams to ensure efficient service delivery and resolve blocking issues.
Ensure accurate capture and costing of field service activities.
Apply Service Cloud (C4) and SAP S/4HANA to manage service tickets contracts service orders and cost postings.
Monitor and apply financial controls such as stop-order criteria.
Support monthly financial activities including cost settlement forecasting and variance analysis. Ensure contracts and service orders are finalized accurately with all costs settled in SAP S/4HANA. Coordinate with Finance for accurate contract completion and reporting.
Bachelors degree in Business Administration Finance Operations Engineering or a related field or equivalent experience.
5 years of experience in contract management service operations warranty administration or field service management.
Experience managing or coordinating field service teams and onsite service delivery.
Demonstrated experience working with ERP systems preferably SAP S/4HANA.
Strong knowledge of contract lifecycle and warranty management.
Experience in field service operations and scheduling.
Working knowledge of SAP S/4HANA service and contract modules.
Ability to interpret contract entitlements and apply them to service delivery.
Financial and cost management competence.
Strong planning prioritization and problem-solving skills.
Excellent communication and cross-functional collaboration abilities.
High attention to detail and process rigor.
Familiarity with Service Cloud or similar CRM/ticketing platforms.
Exposure to intercompany service delivery models.
Understanding of straight-line and completed-revenue recognition models.
#LI-JR1
Required Experience:
Unclear Seniority
SAP Contract Administrator • Mississauga, Ontario, Canada
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