Operations Manager (US, CA, MX, LATAM)

About Eightx

We provide Fractional CFO services for fast-growing eCommerce Brands and Agencies across Canada, the United States and the United Kingdom, with one goal in mind:

To help eCommerce business owners scale their businesses with more cash and less stress.

We are small but growing fast. That growth has outpaced our operations — and that is exactly the problem we are hiring you to own.

About the position

We are hiring our Operations Manager - the person who makes sure the work gets done, on time, to standard, without everything routing through the founder.

Today too much depends on individual heroics and last-minute saves. Month-end closes slip, deliverables pile up without a clear owner, capacity is unevenly loaded, and when something goes wrong it escalates straight to the top. You will own the operating system that fixes this: delivery, capacity, process, accountability and quality across our client-delivery teams (FP&A and Bookkeeping).

You will report directly to the Managing Partner. This is a high-trust, high-authority role on a small senior team. Your decisions stick, your work is visible, and there is a real path to Head of Operations as we scale.

What you will own

On-time delivery

• Own the month-end close calendar and delivery schedule across the entire client portfolio — staged due dates, review turnaround, and a hard standard for hitting them
• Run a single source of truth for every client deliverable and its owner; drive the overdue backlog to zero and keep it there
• Spot slippage before the client does, and intervene early

Capacity & resource planning

• Balance workload across analysts and bookkeepers; assign and rebalance client books as the portfolio shifts
• Track hours against what is billed, surface over- and under-utilisation, and plan leave and backup coverage so nothing depends on one person
• Translate capacity reality into clear, early hiring signals

Process, SOPs & documentation

• Build and maintain the SOPs, onboarding and handoff discipline that let the team scale without errors
• Eliminate key-person risk — make sure knowledge lives in documentation, not in people's heads

People management, accountability & quality

• Be the manager layer the delivery team is missing: regular 1:1s, clear expectations, performance management, and follow-through
• Own the quality-control gate. Make sure senior review actually happens and standards are enforced
• Build a culture where problems surface early and people feel safe raising them

Escalation & compliance

• Be the first point of escalation for delivery and client-service issues, so they stop defaulting to the founder; own approvals within a defined authority
• Keep statutory, payroll and filing deadlines tracked and met across jurisdictions

What you must have (required)

• 5+ years in operations, delivery or service management — ideally in professional services, accounting/finance, BPO, or a client-delivery agency — where deadlines, quality and client satisfaction are the job
• A track record of managing remote teams, including across time zones, with real accountability for their output
• Demonstrated ability to build and enforce process — SOPs, scheduling systems, QA gates — and make them stick
• Strong judgment and backbone: you hold the line on standards and deadlines without being told to
• Excellent written and verbal communication, and the organisation to run many moving parts at once
• Comfort working in a modern, AI-heavy tool stack (we lean heavily on Claude and automation)

Nice to have (bonus)

• Finance or accounting fluency — enough to judge the quality and timeliness of a month-end close (a CPA/CA is welcome but not required)
• eCommerce or agency exposure
• Experience standing up an operations function where none existed before

Hours & location

This is a fully remote role. We focus on output and impact rather than hours logged. Because you will manage a delivery team that works with North American clients and leadership, the role requires daily overlap with Pacific or Eastern Time. Please apply only if a schedule with consistent PT/ET overlap works for you long-term.

What you will get in return

• Full-time, competitive salary commensurate with experience, plus a performance bonus
• Flexible, output-focused working within the overlap window above
• Fully remote work
• Generous PTO plus national holidays
• Company-wide shutdown during the week between Christmas and New Year's
• Real ownership and a path to Head of Operations as we grow

How to apply

Apply through this posting with your CV. Expect a straightforward, respectful process:

1. Short screening call
2. A practical exercise drawn from real operational situations
3. Two interviews with the team

Short Video Submission – Early Screening

As part of our initial screening process, candidates will be asked to submit a short video. This helps us assess communication skills, genuine interest in the role, and basic video/audio setup.

Video Guidelines

• Length: 2–3 minutes
• Format: Phone or webcam

Please address the following in your video:

• Why are you interested in this position?
• What do you know about Eightx?
• What is your ideal work environment?
• What are your key strengths?
• Where do you see yourself in five years?