Talent.com
Resolv Global
Remote Bilingual Customer Support Specialist (English/French-Canadian)Resolv Global • Dieppe, New Brunswick
Remote Bilingual Customer Support Specialist (English/French-Canadian)

Remote Bilingual Customer Support Specialist (English/French-Canadian)

Resolv Global • Dieppe, New Brunswick
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

We are seeking a Bilingual Customer Support Specialist fluent in both English and French-Canadian to join a growing customer support team supporting warranty claims, general inquiries, and customer assistance across phone, email, and chat channels.

This is a fully remote opportunity for candidates in Canada with excellent communication skills, strong customer service experience, and authentic French-Canadian fluency, including familiarity with Quebecois expressions and conversational dialect.

The ideal candidate is professional, personable, detail-oriented, and comfortable handling customer interactions across multiple communication channels in a fast-paced environment.


Key Responsibilities

  • Handle inbound customer support inquiries via phone, email, and live chat
  • Assist customers with warranty claims and general product or service inquiries
  • Provide clear, professional, and empathetic customer support in both English and French
  • Accurately document customer interactions and case updates
  • Troubleshoot customer concerns and escalate issues when necessary
  • Maintain strong service quality and response standards
  • Collaborate with internal teams to ensure smooth customer experiences


Compensation

  • $13 USD p/hour
  • Paid weekly


Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

  • Windows 11 PC (Mac not supported)
  • 12–16 GB RAM
  • Dual monitors
  • Webcam
  • Fibre internet with a wired connection
  • Backup power solution
  • Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.


Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

  1. Resume review
  2. Prescreen questionnaire
  3. One-way video interview
  4. Second interview
  5. Client interview


Please note:

  • Only candidates who complete both the prescreen questionnaire and one-way video interview will be considered for progression in the hiring process.
  • All resumes must be submitted in English to be considered for this position.

Requirements

  • Native or near-native fluency in English and French-Canadian
  • Strong preference for candidates with an authentic Quebecois dialect
  • Previous customer service or customer support experience required
  • Experience handling phone, email, and chat support preferred
  • Excellent verbal and written communication skills
  • Strong listening and problem-solving abilities
  • Comfortable working independently in a remote environment
  • Reliable high-speed internet connection and professional remote work setup
  • Ability to multitask and manage multiple customer interactions efficiently


Preferred Qualifications

  • Experience with warranty claims or product support
  • Experience working with North American customers
  • Call center or contact center experience
  • CRM or ticketing system experience
Créer une alerte emploi pour cette recherche

Remote Bilingual Customer Support Specialist (English/French-Canadian) • Dieppe, New Brunswick

Offres similaires

Bilingual Remote Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer Care Specialist — English/French

Recruit Action inc.Moncton, Moncton Parish, CA
Télétravail
Temps plein +2

A recruitment agency is seeking a Bilingual Customer Care Representative for a remote position.The role involves supporting client intake and program operations within the insurance sector.Ideal ca... Voir plus

 • Offre sponsorisée

Bilingual IT Support Analyst (French/English) - Remote

SearchLabsMoncton, Moncton Parish, CA
Télétravail
Temps plein

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Voir plus

 • Offre sponsorisée

Work From Home Customer Support Specialist

Pan Ton Group AgencyMoncton, Moncton Parish, CA
Télétravail
Temps plein

Become a Customer Support Specialist with data entry responsibilities, working from home in Toronto, ON, with a competitive pay rate of $28/hour.Engage actively with customers while managing data e... Voir plus

 • Offre sponsorisée

HVAC Technical Support Specialist: Remote Role with Growth Potential

MideaMoncton, Moncton Parish, CA
Télétravail
Temps plein

Step into a rewarding role as a Technical Support Specialist focused on HVAC systems.This remote position allows you to utilize your hands-on knowledge in gas and refrigeration while making a real ... Voir plus

 • Offre sponsorisée

Remote Bilingual Customer & Tech Support Specialist

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Voir plus

 • Offre sponsorisée

Remote Customer Support Role for Bilingual Professionals

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

Take on a fulfilling remote role as a Customer Support Representative specializing in bilingual communications.Apply your English and French skills to provide excellent service and support in a dyn... Voir plus

 • Offre sponsorisée

Tier 2 Support Consultant for Esri Canada

Esri CanadaMoncton, Moncton Parish, CA
Temps plein

Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA.Help clients succeed by troubleshooting and resolving tech challenges effec... Voir plus

 • Offre sponsorisée

Bilingual Technical Support Analyst (French/English)

SearchLabsMoncton, Moncton Parish, CA
Temps plein

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Voir plus

 • Offre sponsorisée

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingMoncton, Moncton Parish, CA
Temps plein

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Voir plus

 • Offre sponsorisée

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMoncton, Moncton Parish, CA
Télétravail
Temps plein

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Voir plus

 • Offre sponsorisée

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Moncton, Moncton Parish, CA
Télétravail
Temps plein +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Voir plus

 • Offre sponsorisée

Tangerine Bilingual Client Support Specialist

Tangerine BankCity of Moncton, NB, CA
Temps plein

Step into a rewarding role as a Bilingual Client Support Specialist at Tangerine in Moncton, New Brunswick.This position is centered on delivering superb support in both English and French, transfo... Voir plus

 • Offre sponsorisée

Remote Data Entry & Customer Support Specialist

Pan Ton Group AgencyMoncton, Moncton Parish, CA
Télétravail
Temps plein +1

A customer service organization is seeking a Customer Service Representative for a work-from-home position in Toronto, Canada.The candidate will engage with customers through phone, email, and chat... Voir plus

 • Offre sponsorisée

Customer Service Representative - Technical Support

BIS Safety SoftwareMoncton, Moncton Parish, CA
Temps plein

Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Voir plus

 • Offre sponsorisée

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausDundas, NB, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus

 • Offre sponsorisée

Customer Support Specialist with Bilingual Proficiency and Remote Flexibility

ConcentrixMoncton, Moncton Parish, CA
Télétravail
Temps plein

Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Voir plus

 • Offre sponsorisée

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Télétravail
Temps plein +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Voir plus

 • Offre sponsorisée

Remote Bilingual Automotive Service Advisor (French/English)

EnterpriseMoncton, Moncton Parish, CA
Télétravail
Temps plein

A leading fleet management provider is looking for a remote Bilingual (French) Automotive Service Advisor based in Ontario.This full-time role involves using automotive knowledge to provide expert ... Voir plus

 • Offre sponsorisée

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausDundas, NB, CA
Télétravail
Temps plein +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus