The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.
Responsibilities:
What We Offer
Remote Manager, Contact Center Operations • North Vancouver, British Columbia
Part of Accelerate, within the IVER Group in Sweden.IVER Group has approximately 1,300 employees and continues to grow.As Part of Accelerate, you will work at the forefront of technology on excitin... Voir plus
Worley Consulting is a global group of consultants, scientists, engineers, and digital experts dedicated to solving the world’s critical infrastructure, environmental, energy, and resource challeng... Voir plus
A leading digital services provider is seeking a Director for the Amazon Connect practice, responsible for scaling a CCaaS operation across various regions.This role requires expertise in Amazon Co... Voir plus
Our client is a leading industry provider and one of Canada’s largest suppliers of services to the healthcare sector.They are currently seeking a Manager of Off‑Site Operations to join their team i... Voir plus
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for ... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Voir plus
A results-driven marketing agency is seeking a Remote Director of Operations to oversee and optimize operations, manage a remote team of 20–30, and successfully scale the business from $2M to $5M+.... Voir plus
A leading technology firm is looking for an Enterprise Customer Success Manager to oversee key global accounts and ensure customer satisfaction and retention.This role involves onboarding clients, ... Voir plus
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement.You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your de... Voir plus
A leading AI marketing solutions provider is seeking a Customer Success Manager in Vancouver to enhance long-term customer relationships and drive product adoption.This role involves managing custo... Voir plus
Lead OFCI integration efforts at Bird's data center projects.Ensure all critical systems are delivered and fully operational for commissioning.As the OFCI Integration Lead, you will manage the ... Voir plus
Become a key player as a Strategic Operations Manager at Build-A-Bera, driving efficiency while working remotely.Use your blockchain knowledge to inform operational strategies and enhance processes... Voir plus
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong c... Voir plus
A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Voir plus
An established industry player is seeking a Commissioning Engineer specializing in Data Centers.This role offers competitive compensation, a collaborative culture, and opportunities for professiona... Voir plus
A consulting firm is looking for an Operations Manager with over 18 years of experience in delivering efficiency and scalable processes.The role requires expertise in coordinating business and IT p... Voir plus
Seeking an Associate Director in Vancouver to manage data center cost management projects, foster client relationships, and oversee strategic accounts for a global consultancy. Voir plus
A growing business services company is seeking Remote Call Center Representatives to support customer service initiatives for well-known clients.In this role, you will handle inquiries, promote pro... Voir plus
Our client is a premier global investment firm with offices around the world.They are seeking a highly motivated Client Operations Specialist to join their team in Vancouver, BC.This firm is define... Voir plus
Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and ... Voir plus
