Consultant, Microsoft Dynamics 365

Job Details

Description

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology.

Make an impact with our Digital Solutions team as a Consultant, Microsoft Dynamics 365. This diverse team of tech-savvy problem solvers understands clients’ unique needs and are responsible for the configuration and implementation of solutions using D365 CRM Model Apps (Sales, Customer Insight (Marketing) and Services). This role requires a good understanding of business processes, data analysis, and the ability to develop and integrate solutions that enhance operational efficiency and drive digital transformation.

At MNP Digital, we’re a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges into real results by leveraging technology – and that all starts with having the right people to deliver. We’ve created an environment where you’ll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you’re ready to take your career into your own hands, you’ve come to the right place.

We embrace a work from office culture. You will be required to work in the office 5 days per week.

Performance Expectations

• Analyze business requirements and help design solutions that leverage D365 Customer Insights capabilities.
• Configure D365 applications to meet specific business needs.
• Create detailed documentation of the solution design and configuration.
• Provide on-site support (when required) and assistance throughout the delivery and go-live phases of the project.
• Help deliver end-user training to clients and colleagues.
• Act as a trusted solution delivery consultant to clients, by configuring D365 Customer Insights.
• Work closely with clients to gather requirements, determine expectations, and finalize deliverables.
• Ensure quality project delivery and manage their task effectively.
• Collaborate with cross-functional teams, including developers, analysts, and other consultants.
• Demonstrate excellent communication skills, both written and verbal, to effectively convey concepts to clients and team members.
• Knowledge and experience with Microsoft Copilot for Sales, and Service (AI) is an asset.
• Knowledge and experience with configuring Copilots (AI) using Copilot Studio is also an asset.
• Identify assignment conflicts or issues and communicate to engagement Partner.
• Develop a thorough understanding of MNP’s services, businesses, and industry.
• Raise awareness of MNP through discussions at community events, including client and company-sponsored functions.
• Network in the local business community and consider business development opportunities.
• Contribute to the development of new ideas and approaches to improve work processes.
• Promote regular attendance, balanced lifestyle, and high standard of team wellness.

Skills and Experience:

• Experience with Microsoft Dynamics 365 Customer Insights and related modules such as Sales and Customer Service.
• Proficiency in configuring D365 applications.
• Good understanding of data integration and migration processes.
• Proven ability to gather and document functional requirements and perform gap/fit analysis.
• Good foundational consulting skills, including analytical know-how, problem-solving, and team participation.
• Capable of delivering software solutions and functional configuration.
• Ability to help deliver solution design decisions and create comprehensive solution documentation.
• Awareness of scope management and change control processes.
• Strong written and verbal communication skills.
• Capable of delivering end-user training and creating training materials.
• Ability to explain solutions to stakeholders in a clear and concise manner.
• Relevant certifications in Microsoft Dynamics 365 or related fields are highly desirable.
• A degree in a related field such as Information Technology, Business Administration, or similar.
• Five (2) to ten (5) years of experience implementing CRM Model Apps SMS solutions in the private or public sector.
• One (1) to two (2) years of experience implementing Microsoft Customer Insight.
• Ability to attain a Government of Canada Enhanced Reliability or Secret Security Clearance is a plus.
• Knowledge in Software Product Development processes and design, including Waterfall, Agile, and Hybrid.
• A good understanding of Microsoft Co-Pilot and Artificial Intelligence is a plus.