At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.
We foster an inclusive culture and are looking for diverse talented people to join Alcon. This is a temporary contractor role. As a Customer Care Associate for Alcon you will be trusted to enhance the customer experience by delivering purposeful and thoughtful approaches to customer problems with clear consistent communication at Mississauga Canada. In this role a typical day will include:
Accurately and efficiently process release and track orders in all available platforms.
Remain current on all products processes policies and procedures.
Collaborate with Customers and internal partners to answer questions on product availability ETA and to resolve complex inquiries.
Effectively use multiple tools and resources to resolve inquiries within our defined service standards
Take a proactive role in identifying and reporting areas of continuing client concerns (trends) and making recommendations to help develop and implement strategies to resolve the issues to improve the service experience.
Recommend resolutions to issues and initiate within guidelines.
Actioning specific customer facing initiatives that may vary in timelines and expectations
Supporting outbound campaign to provide value-added services to our internal/external customers. i.e.: increasing digital footprint proactive measures for specific project initiatives which could include analytical research i.e. Service Level Analysis Customer Score Card Analysis and inventory management.
WHAT YOULL BRING TO ALCON:
Secondary School Diploma Preferred Bachelors Degree or Post-Secondary Diploma
Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
Experience and curiosity to learn and work with different web-based technologies (Salesforce EDI ERP and Online ordering). Proficient in all MS Office Suite.
Excellent customer service skills with ability to negotiate and resolve demanding situations. Diligent thorough and detail oriented.
Critical thinking and challenging status quo.
Ability to work independently and in cross-functional team environment. Shows good judgment understands departmental guidelines and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
Adapts to change and strives for continuous improvement.
Bilingualism advanced written and verbal communication in English and French required.
Must have flexibility to work between the hours of 8 AM 6 PM local time. (Exact schedule may differ within these hours.)
Salary Range: The hourly pay range for this role is CAD $25.00 to CAD $40.75. Actual compensation will be based on skills experience and qualifications.
HOW YOU CAN THRIVE AT ALCON:
Join Alcons mission to provide top-tier innovative products and solutions to enhance sight & enhance lives.
Grow your career in a highly collaborative and diverse environment.
Alcon provides robust benefits package including health life retirement paid time off and much more!
Alcon Careers
#LI-DNI
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Contingent Worker
Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations please notify us if you are contacted for a job interview.
Required Experience:
IC
Customer Care Associate (Bilingual) • Mississauga, Ontario, Canada
Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Voir plus
A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Voir plus
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U... Voir plus
Multy Home is a global manufacturer of Outdoor Living, Lawn & garden and functional flooring products.From an extensive collection of planters and garden edging, to a broad range of decking and pri... Voir plus
Drive customer success as a Bilingual Inbound Customer Service Representative at Hilti, assisting clients in both French and English.Provide expert support through effective consultative sales and ... Voir plus
Become a Bilingual Healthcare Associate and provide pivotal support in patient management and compliance programs.Your role will focus on telephone assistance and managing casework effectively.This... Voir plus
Position : Bilingual Customer Service Representative Job Type : Full-Time, Permanent Location : Remote (Canada-based) Schedule : Monday to Friday — choose one of the following shifts: 8:00 AM ... Voir plus
Join us at PolicyMe! We're modernizing insurance and we'd like your help.The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that.We're... Voir plus
Support impactful healthcare services as a Bilingual Customer Support Agent specializing in English and French.Oversee order management, engage with customers, and ensure effective logistics coordi... Voir plus
TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individ... Voir plus
We are a software‑focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work.That means mov... Voir plus
BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Voir plus
Curious if you’re a bilingual banking professional ready to make an impact? Apply Now!.Working with one of our top financial clients, this role calls for a Bilingual - KYC Associate.This position o... Voir plus
Beyond Bilingual Mississauga, Ontario, Canada.Be among the first 25 applicants.President and Founder | Bilingual Recruitment.MUST BE ABLE TO WORK BETWEEN - 7:30am - 6pm.Our client is a well-establi... Voir plus
A healthcare engagement partner is seeking a Patient Service Associate in Oakville, Ontario.This role requires strong interpersonal skills and offers a gateway into the pharmaceutical industry with... Voir plus
Step into a hybrid Bilingual Customer Service Representative role at Fujifilm Canada, where your English and French skills are highly valued.Work comfortably between our Mississauga office and home... Voir plus
Become a Bilingual Customer Care Advisor specializing in French and English support.Process orders, enhance customer satisfaction, and build solid relationships with clients to drive business growt... Voir plus
A leading insurance company in Canada is seeking a Bilingual Customer Service Representative for a 12-month contract.This role involves providing exceptional service while responding to various cus... Voir plus
Bilingual Patient Care Coordinator (12 Month Contract).Join to apply for the Bilingual Patient Care Coordinator (12 Month Contract) role at Shoppers Drug Mart Specialty Health Network.Tech Ave, Mis... Voir plus
A remote market research firm in Niagara Falls is seeking individuals for an entry-level position with no prior experience required.The role involves online data entry, conducting surveys, and offe... Voir plus
