Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.
In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.
Our founding team—hailing from Stanford, YC, Google, and Meta—is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.
Location: Remote, based in Canada (PST hours)
Type: Full-time
Team: Customer Experience
Compensation: CAD $80,000 - $90,000
Serve as the first line of support for our users, including clinicians, staff, and admins via Zendesk (email, chat, tickets, phone)
Troubleshoot user-reported issues, escalate bugs to product/engineering, and follow through on resolution
Triage and categorize inbound tickets to improve internal response speed and clarity
Translate user feedback into actionable insights to improve product usability
Collaborate closely with Customer Success to ensure a consistent and proactive support experience
3+ years of experience in technical customer support or client-facing roles, ideally in a healthtech or healthcare SaaS company
Strong ability for technical troubleshooting and root cause analysis, being able to diagnose 'why' something isn't working
Ability to identify complex bugs and creating detailed reports for the Product and Engineering teams to fix.
Deep understanding of clinical workflows, home health, or EHR/EMR systems (bonus if you’ve worked with intake, charting, or QA)
Excellent written and verbal communication skills- you can simplify technical topics for non-technical users
Comfort with fast-changing environments and a bias toward action
Familiarity with ticketing softwares like Zendesk
Knowledge of HIPAA compliance, security protocols, and protected health information (PHI)
Experience supporting an AI or voice-based product
Mission-driven company improving healthcare documentation at scale
Early-stage team with huge ownership opportunities
Fast-growing customer base and real-world impact
Work closely with product and engineering teams to shape the user experience
Remote opportunity, collaborative culture, and meaningful work
Initial Phone Screen
Hiring Manager Call
Take Home Assessment
Final Round + Virtual Meet and Greet!
If you’re passionate about building high-impact products that solve real-world problems, we’d love to hear from you. Apply today!
Remote Technical Customer Support Specialist • Peterborough, Ontario
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Voir plus
Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin... Voir plus
Make mornings special as a Baker at Tim Hortons in Peterborough, ON.Focus on guest satisfaction and bake the favorite items loved by our community every day.This role involves working from 3am to 1... Voir plus
Seeking an Outbound Business Sales Consultant to upsell and cross-sell services to existing SMB customers, managing a structured sales process and meeting monthly targets for commission earnings. Voir plus
We are a family located in Cobourg, Ontario looking for a dedicated elder care provider to join us full-time.This is a live-in position, ideal for someone who values building meaningful connections... Voir plus
Come Build Your Career at Aecon!.As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most... Voir plus
Join Algeco in Kings Lynn as a Lifting Operations Technical Representative, providing expert support for modular installations.Ensure project excellence while prioritizing safety and compliance.In ... Voir plus
Solution Focused Brief Therapy Counsellor (In Person, Child, Youth & Families).Position Summary: Homewood Health is actively seeking registered mental health professionals interested in providing s... Voir plus
Take on a pivotal customer service role at Nedco in Peterborough, ON, as an Inside Sales and Customer Support professional.Drive business by processing quotations and answering customer inquiries.N... Voir plus
A recruitment agency is seeking a motivated sales professional for a hybrid-remote role, requiring 1-3 years in technical sales.The candidate will manage inquiries, maintain customer relationships,... Voir plus
Bringing Crohn’s and Colitis Canada into every community.Crohn’s and Colitis Canada is looking for passionate volunteers to help connect our Promise with communities across the country.As a Communi... Voir plus
Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Voir plus
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Voir plus
AeroFrohne has a need for an independent contractor Matterport Pro3 Technician and 3D virtual tour creator in Peterborough, Ontario, Canada.Coordinating with stakeholders:.Communicating with site m... Voir plus
About the job Sales And Marketing Specialist.We are currently seeking applicants for a Sales And Marketing Specialist position to assist our client.We welcome you to submit your application, if you... Voir plus
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Voir plus
Discover The System Surveoo That's Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earning No... Voir plus
A leading drug and rehab treatment center in Canada is seeking a full-time remote Sales Manager.The role involves leading the sales team, developing sales strategies, and building B2B client relati... Voir plus
Join ONroute as a dedicated crew member at Tim Hortons in Port Hope, ON.This exciting full-time role centers on customer service and preparing delicious menu items in a fast-paced setting.We are lo... Voir plus
Low-Rise Residential Construction (Single Detached & Townhouses).This is an excellent opportunity for someone looking to grow within a reputable residential builder while gaining hands-on site and ... Voir plus
