Talent.com
Trivium
Remote Customer Success ManagerTrivium • Port Moody, British Columbia
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • Port Moody, British Columbia
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Télétravail
Description de poste

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Créer une alerte emploi pour cette recherche

Remote Customer Success Manager • Port Moody, British Columbia

Offres similaires

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Vancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Voir plus

 • Offre sponsorisée

Customer Success Manager

AlloyVancouver, Metro Vancouver Regional District, CA
Temps plein

Commerce Intelligence System for consumer brands.We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L... Voir plus

 • Offre sponsorisée

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeVancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Voir plus

 • Offre sponsorisée

Customer Success Manager (Implementation & Ai Enablement) - C$75,000 - C$100,000 A Year

SugerWest End, Canada
Temps plein

Responsible for customer onboarding and implementation of SaaS solutions, focusing on AI enablement and driving adoption through training and clear documentation. Voir plus

 • Offre sponsorisée

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Vancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Voir plus

 • Offre sponsorisée

Remote Customer Success Manager - Growth & Adoption

KarbonVancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Voir plus

 • Offre sponsorisée

Customer Success Manager

MediaValetVancouver, Metro Vancouver Regional District, Canada
Temps plein

Are you passionate about building strong relationships and helping customers unlock the full potential of their technology?.MediaValet for PST working hours.In this role, you’ll play a pivotal part... Voir plus

 • Offre sponsorisée

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Voir plus

 • Offre sponsorisée

Customer Success Manager - Climate Tech (Remote Options) - C$61,000 - C$71,000 A Year

Climate Tech Start-upWest End, Canada
Télétravail
Temps plein

Customer Success Manager for a climate tech startup in Vancouver, focused on client relationships, engagement, and growth.Requires 4+ years of B2B customer-facing experience. Voir plus

 • Offre sponsorisée

Customer Success Manager - (Remote - US)

JobgetherVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Voir plus

 • Offre sponsorisée

Customer Success Manager

SOCiVancouver, Metro Vancouver Regional District, Canada
Permanent

SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a.As the account owner, quarterback and driver of account enablement, adoption, expansion,... Voir plus

 • Offre sponsorisée

Tipalti Customer Success Onboarding Manager

TipaltiVancouver, Metro Vancouver Regional District, CA
Temps plein

Become a key player in customer success as Tipalti's Onboarding Manager.Drive implementation projects for our advanced SaaS accounts payable solutions.In this dynamic role, you will lead the onboar... Voir plus

 • Offre sponsorisée

Customer Success Manager

JitterbitVancouver, Metro Vancouver Regional District, Canada
Temps plein

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Voir plus

 • Offre sponsorisée

Strategic Enterprise Customer Success Manager | Remote Canada - C$75,000 - C$80,000 A Year - Remote

HR solution providerVancouver, Canada
Télétravail
Temps plein

Manage and build strategic relationships with enterprise clients for an HR solutions provider, ensuring customer satisfaction through effective engagement and support. Voir plus

 • Offre sponsorisée

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Vancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Voir plus

 • Offre sponsorisée

Customer Success Manager

LayerZero LabsVancouver
Temps plein

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities.With LayerZero's simple, ... Voir plus

 • Offre sponsorisée

Customer Success Manager

Toronto Film SchoolBurnaby
Temps plein

Join us at Candrone, North America's largest and fastest-growing robotics consultancy specializing in UAV solutions for Enterprise drone sales, consulting, rentals, and training.As part of our dyna... Voir plus

 • Offre sponsorisée

Manager, Customer Success Manager

BioRenderVancouver, Metro Vancouver Regional District, Canada
Temps plein

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Voir plus

 • Offre sponsorisée

Remote Client Success & Account Manager

Skillerszone LLCVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Voir plus

 • Offre sponsorisée

Customer Success with iboss TAM

ibossVancouver, Metro Vancouver Regional District, CA
Temps plein

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Voir plus