Role - OnBase Support Engineer (L2)
Location - Toronto ON (Hybrid)
Experience - 8 years
Type - Full Time Permanent
Must Have Technical/Functional Skills
Hyland OnBase administration & support
SQL (querying troubleshooting data issues)
Application support tools (ServiceNow / ITSM)
Log analysis troubleshooting batch/job monitoring
Knowledge of ECM workflow automation document lifecycle
Preferred
Experience in Insurance / Financial Services (Canada Life context)
Exposure to OnBase migration / upgrades
Scripting (PowerShell / basic automation)
ITIL-based support model
Roles & Responsibilities
L2 Incident & Problem Management
Troubleshoot application issues analyze logs and resolve complex incidents
Perform root cause analysis (RCA) and support defect fixes
Application Support & Maintenance
Support OnBase modules (Document Management Workflow Integration)
Handle configuration changes patches and upgrades
Service Operations
Monitor system health queues and batch jobs
Ensure SLA compliance ticket triaging and resolution tracking
Integration Support
Support integrations with upstream/downstream systems (APIs middleware)
Assist with data issues and document ingestion failures
Release & Change Support
Support deployments regression validation and release stabilization
Outcome Focus
Reduced incident backlog
Faster resolution (MTTR)
Stable OnBase operations & SLA adherence
Generic Managerial Skills If any
NA
Key Words to search in Resume
OnBase (Hyland ECM)
Workflow / Workflow Support
Incident Management / Production Support (L2)
SQL / Database Troubleshooting
Integration Support (APIs / Document Ingestion)
OnBase ECM foundation
Workflow and document lifecycle handling
Support operations (incident resolution)
Technical troubleshooting (DB integration)
OnBase Support Engineer (L2) • Toronto, Ontario, Canada
Observability Engineer – Trading.My client are seeking an Engineer with strong Linux experience and expertise within the Observability space.The organisation uses a number of different tools to mon... Voir plus
A dynamic tech company located in Toronto, Canada is seeking a Technical Support Engineer to revolutionize incident management.The ideal candidate will have a Bachelor's degree in Computer Science ... Voir plus
Seeking a motivated Support Engineer (Tier 1) to provide high-quality technical support to a diverse user community.Responsibilities include resolving configuration and networking challenges, manag... Voir plus
Role: System Technical Support L1.Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team.Be responsible for Geek+ System and customers while pro... Voir plus
Toronto, Canada | up to $280k CAD.Diving into kernel traces to profile and performance engineer a high-throughput Sessions API.Working across VMs, proxies, caches, task queues, and orchestration sy... Voir plus
Job Title: AWS Production Support Engineer.Work Arrangement: Hybrid/2 Days.Hands‑on experience with core AWS services and production troubleshooting.Familiarity with services like = Lambda, RDS, GL... Voir plus
At Synechron, we believe in the power of digital to transform businesses for the better.Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital ... Voir plus
Become a Support Engineer for IBM Compilers and deliver remote technical support to clients.Utilize your analytical skills to resolve complex software issues and enhance customer service.This role ... Voir plus
Provides technical support for Avaya Aura products, troubleshooting and resolving issues for clients. Voir plus
Berachain is a high-performance, EVM (Ethereum Virtual Machine) compatible, Layer 1 blockchain built on the Cosmos SDK.We're a young, world-class team of experts in computer science, type theory, e... Voir plus
Escalations Engineer needed for a technology company to manage customer cases, ensure resolutions, and utilize MDM solutions.Requires customer-facing experience and strong problem-solving skills. Voir plus
A software development company is seeking an IT Support Engineer to support internal systems and assist teams in delivering excellence.This fully remote position requires at least 2 years of intern... Voir plus
Limina is the contextual data intelligence platform built for the AI era.Evolved from Private AI, the world's most accurate PII and PHI de‑identification engine, Limina is expanding into a full pla... Voir plus
Technical Support Engineer (Ads, Foodstorm).Technical Support Engineer (Ads, Foodstorm).Apex Systems is a global IT services provider.Jira, coding in Ruby or Python, strong problem-solving skills, ... Voir plus
A leading technology company in Toronto is looking for a Senior iOS SDK Engineer to guide the iOS SDK development from architecture to product.The role involves pioneering new features and designin... Voir plus
Provide high-level support as an Avaya Aura Level 2 Engineer on-site.Troubleshoot technical issues and collaborate closely with clients for tailored solutions.We seek an experienced Avaya Aura Leve... Voir plus
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to c... Voir plus
Take on the role of Forward Deployed Engineer with Banyan Software, focusing on application modernization in a remote environment.Enhance your career by driving the integration of AI-assisted devel... Voir plus
Become a Senior Manager at Ingram Micro, leading AWS Technical Support.Drive operational excellence and implement cutting-edge AI solutions to enhance customer support effectiveness.This pivotal ro... Voir plus
Join as an L3 Network Support Engineer and pioneer advancements in data-driven autonomous infrastructure.Contribute to building intelligent networking systems powered by AI.This role requires a han... Voir plus
