Scope Navigator, Community Integration - FT (J0426-0594)

North York General is one of Canada’s leading community academic hospitals with a vision to deliver World-Class Care, 24/7. Affiliated with the University of Toronto, our multi-site campus supports our diverse community through every stage and life-defining moment by providing a wide range of acute care, ambulatory and long-term care services.

What defines North York General goes beyond exceptional quality care. Our superpower is how we deliver that care – the unparalleled compassion we bring to every encounter, during the moments that matter. Through partnerships, collaboration and academic endeavours, we seek to set new standards for People-Centred Care—a cornerstone of our culture and central to our Mission: People-Centred Care for a healthier community.

North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.

We are proud to be a place where the best people come to learn, grow and innovate. Join North York General to accelerate your career!

Position Summary

Scope Navigator, Community Integration
The SCOPE Navigator leads the system navigation function of the SCOPE (Seamless Care Optimizing Patient Experience) program and collaborates with the members of the SCOPE interprofessional team and interdisciplinary supports in the North York community. This role provides leadership that helps planning, facilitate change, evaluate, and coordinate with all stakeholders. The Navigator serves as a single point of access for PCPs to access appropriate resources, and accomplishes this objective by triaging, assessing, planning, and communicating with the interdisciplinary team. Especially for complex patients who require care coordination across multiple sectors, the SCOPE Navigator will be the leader in developing individualized care plans with internal and external stakeholders to facilitate seamless care for PCPs and their patients.This position supports the hospital’s academic mandate to transform care through research and innovation, as SCOPE is an innovative program that acts as single point of access for PCPs to access a virtual interdisciplinary team. The program leverages innovation in virtual care and technology, aligning with the hospital’s mandate to transform care through innovation.

On a practical level, you will

• Serve as a centralized point of access to connect PCPs with appropriate community, clinical and specialized supports for complex patients across the healthcare continuum
• Use assessment skills to collect relevant patient information required for supporting care coordination for the patient
• Assess the appropriateness of the call for SCOPE by using critical thinking skills (e.g., an emergent case that requires urgent medical attention versus non-emergent cases where the PCP’s patient can wait to be seen)
• Triage calls appropriately by understanding the difference between cases that require General Internal Medicine support, Medical Imaging support, Palliative Care support, Mental Health and Addiction support, and other services
• Navigate different clinics and departments in and out of the hospital to support PCPs with managing medical, functional, cognitive, and psychosocial conditions
• Enhance workflow and communication pathways between hospital, primary care and community care and by identifying gaps in care, and then taking a leadership role to promote new seamless pathways that optimize patient care

Qualifications

• Regulated Allied health professional in good standing with the respected registered college.
• Minimum 3 years of experience in the acute care or community setting.
• Computer proficient and able to work remotely.
• Relationship management with PCPs, the interdisciplinary team, specialists, community support service providers, North York based clinics and their administrative assistants
• Strong knowledge of hospital/community resources.
• Ability to problem solve and critically think through complex cases requiring multidisciplinary coordination.
• 3 years of experience in caring for persons living with chronic disease and mental health disorders preferred.
• Bilingualism in French/English is an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals.This is a Full Time Regular Position with 8 hour shifts, Days shifts, including weekends in the Community Integration Department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca.

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