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Program Director- Full-Time-British ColumbiaSerco • North Vancouver, Metro Vancouver Regional District, Canada
Program Director- Full-Time-British Columbia

Program Director- Full-Time-British Columbia

Serco • North Vancouver, Metro Vancouver Regional District, Canada
Il y a 23 jours
Type de contrat
  • Temps plein
Description de poste

Position Summary

The Program Director provides strategic and operational leadership across all catchments, ensuring Centre services are delivered in alignment with provincial priorities, governance requirements, and performance expectations. This role is accountable for multi‑catchment performance, contract compliance, financial stewardship, and system‑wide integration of employment services. Working closely with Catchment Managers, senior partners, and funders, the Program Director drives consistency, innovation, and continuous improvement while ensuring clients experience seamless, person‑centred, and outcomes‑focused employment services.

Core Responsibilities

  • Provide strategic leadership across multiple catchments, ensuring alignment with BC mandates, provincial policy, and organizational objectives.
  • Oversee contract management, governance compliance, risk mitigation, and funder accountability across all assigned catchments.
  • Lead and support Catchment Managers and provide indirect oversight to Centre Managers.
  • Ensure achievement of program outcomes, KPIs, and performance targets; address underperformance proactively.
  • Provide financial oversight for regional budgets, forecasts, and performance‑based funding models.
  • Lead regional planning, system integration, and alignment between BC Centres, navigation services, case management, and community partners.
  • Serve as the primary senior contact for funders, system partners, and cross‑sector tables.
  • Guide continuous quality improvement initiatives, innovation pilots, and service model refinement.
  • Ensure organizational policies, equity practices, Indigenous engagement commitments, and trauma‑informed principles are embedded across operations.
  • Monitor labour market trends, system pressures, and emerging risks; adjust regional strategies accordingly.
  • Support organizational change management, workforce planning, and leadership development.

Qualifications

  • Bachelor’s degree in Social Services, Public Administration, Business, or related field (Master’s preferred).
  • 8–10 years of progressively senior leadership experience in employment services, social services, or government‑funded programs.
  • Minimum 5 years managing complex, multi‑site or multi‑contract portfolios.
  • Demonstrated experience with performance‑based funding, compliance, and government reporting.
  • Proven ability to lead senior managers, navigate system complexity, and drive large‑scale outcomes.
  • Strong governance, financial, and risk‑management expertise.
  • Knowledge of provincial employment systems, labour market strategy, and community‑based service delivery.
  • Exceptional stakeholder management, communication, and strategic decision‑making skills.

Benefits

Pay Transparency: Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. Program availability may vary based on contract type, location, hire date, and applicable collective bargaining agreements. Salary range is a general guideline; actual base salary will be determined by a variety of factors. Eligible positions may include additional compensation such as annual bonuses or long‑term incentive opportunities. For a full overview of benefits, visit https://careers.serco-na.com/us/en/about-us.

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Program Director- Full-Time-British Columbia • North Vancouver, Metro Vancouver Regional District, Canada

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