Here's what you'll be doing....
You’ll respond to customer inquiries; collaborate with team members, and other staff in the credit department, client services, warehouse and other departments to ensure seamless transactions for our customers.Key Responsibilities include:
• Receive and process by data entry transactions such as purchase orders, order returns, adjustments and order cancellations (training to be provided)Education, Qualifications, and Experience:
• High school graduate, or equivalent education/experienceKnowledge, Skills, and Attributes:
• Excellent customer service skills with demonstrated experience working independently and collaboratively across teamsAbout our Team:
The Distribution Division is based at 5201 Dufferin Street, in Toronto and provides shipping, receiving and storage for the University of Toronto Press and approximately 40 independent publishers. Normal operations for the facility is 16 hours a day, 5 days a week, and is staffed by more than 100 full and part-time, warehouse and office employees. As an organization, we continue to look for better ways to provide outstanding service to our clients and customers.About University of Toronto Press:
University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 200 new scholarly, course, and general interest books in both print and eBook format and over 45 journals. In addition, UTP manages the distribution for over 200 publishers and imprints in Canada, the US and around the world, with warehouses in Toronto ON and Buffalo NY. UTP also runs all of the University of Toronto Bookstores across the three main campuses, serving over 95,000 students and 15,000 faculty. For more information, please visit utorontopress.com.Customer Service Representative • North York, Dufferin & Steeles
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