Customer Service & Printing Coordinator

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton‑Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date: December 2, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group).

Reporting to the Supervisor, Printing Services, the Customer Service & Printing Coordinator is responsible for supporting an engaged customer service experience by managing daily Printing Services operations and equipment. The Customer Service & Printing Coordinator prioritizes the printing services workflow; coordinates and advises on large printing projects; and manages printing materials inventory. The incumbent also provides expert guidance and training to other users on the printing equipment.

The Customer Service & Printing Coordinator will:

• Serve as a point of contact for customers and offer expertise and guidance for their printing requirements (i.e., design, layout, material variety, review/proofing, etc.).
• Administer Printing Services operations, including execution and coordination of special orders and complete related paperwork.
• Answer phone calls, e‑mails and faxes regarding printing & stationery orders.
• Quote printing jobs for in‑house and outsourced requests.
• Schedule work and order required materials for production.
• Meet with departments to coordinate and advise on large and involved Print & Mail packages (e.g., recruiting materials, diplomas, offer packages, letters, pledge cards, exam materials, etc.).
• Engage with customers related to their printing orders, including answering questions, complaints, and rectifying issues to ensure effective customer service.
• Execute the assembly & processing of orders including printing, sorting, fulfilling, and shipping orders including ensuring order accuracy.
• Assist with financial administration duties including the correct and appropriate billing of charges such as billing for internal purchases, shipping, and external clients.

Key Skills and Experience:

• A post‑secondary diploma or degree in a related field.
• Experience within the customer service and printing industry role or a related trade (i.e., graphic design).
• Knowledge of general office administration, including office procedures, shared drives, inventory management, and communications.
• Proficient in MS Office applications, particularly Excel.
• Excellent interpersonal, customer service, consultation, advising and communication skills.
• Strong attention to detail for proofing printing materials.
• Strong critical thinking and decision‑making skills required to schedule and coordinate printing operations.
• Detail‑oriented, with strong organization and time‑management skills.

Salary and Total Rewards:

• Job Grade I, Salary Scale ($52,093 - $84,476); Target Hiring Range: $52,093 - $55,000 *.
• This is a permanent position that includes:
• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Professional Development: Eligibility for the Brock Tuition Waiver Program.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student‑centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier‑free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability‑related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

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