Oliver Wyman - Senior Human Capital Manager - Toronto

Oliver Wyman - Senior Human Capital Manager - Toronto

Oliver Wyman is a global leader in management consulting. With offices in 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance.

The Senior Human Capital Manager plans and manages human resource activities for Canadian offices in Toronto, Montreal, and Mississauga, and for remote colleagues. The role provides frontline HR support to employees and management and regional support to the HC Operations team. It advises leadership on solutions to address business needs and assists initiatives to build and maintain a strong office community in an inclusive and positive environment. Activities include program administration, policy and procedure development and implementation, payroll and benefits oversight, orientation, employee system transactions, employee engagement, and employee relations. This is a hybrid role requiring three days per week in our Toronto office; no full remote option.

Key Responsibilities

• Provide guidance and answer questions on policy interpretation.
• Ensure uniform and equitable application of policies and procedures.
• Administer Talent Management programs, such as leaves, in‑country transfers, and work schedules; generate, process, and distribute appropriate documentation.
• Ensure new hires have first day logistics and required paperwork, including work documentation.
• Organize and conduct Day 1 orientation.
• Coordinate onboarding requirements with departments and deliver presentations.
• Troubleshoot operational issues (expenses, IT).
• Provide assistance to resolve payroll and benefit issues.
• Conduct exit interviews and manage logistics for departures.
• Partner with office leadership to build strong community across all locations.
• Support firm‑wide efforts to maintain a highly engaged workforce.
• Develop and support programs designed to strengthen engagement.
• Serve as a role model to all employees, exemplifying Oliver Wyman values.
• Create a fair and inclusive environment based on trust and mutual respect.
• Build credibility through open dialogue and maintaining confidentiality.
• Provide advice and counsel to managers and leaders regarding employment law, policy, and employee issues.
• Anticipate workplace issues and solve before escalation.
• Support employee investigations and enforce disciplinary procedures.
• Handle involuntary termination matters professionally and empathetically.
• Work with external and internal counsel on severance calculations.
• Collaborate with MMC on compliance, audits, and transformation initiatives.
• Manage required documentation per legal and company requirements.
• Enter employee transactions and draft related documents for various changes.
• Write and distribute employee communications as required.
• Other duties as assigned, including projects related to the business or Regional HC Operations team.

Experience Required

• Bachelor’s degree with 10+ years of human resources experience (preferably professional services).
• 4+ years of leadership experience – leading projects or teams, facilitating discussions, coaching, mentoring junior HR colleagues, and advocating for policy initiatives.
• HR Certification is a plus.
• Proficiency in French required.

Technical Skills

• Knowledge of trends and changes in Human Resources legislation.
• Proficiency in Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with Workday is a plus.
• Mergers and acquisitions experience preferred.
• Current knowledge of employment law and practices.

Skills and Attributes

• Productive, flexible, and able to manage multiple project priorities.
• Experience balancing changing work demands with numerous stakeholders.
• Organizational skill, accuracy, confidentiality, and sense of urgency.
• Excellent verbal and written communication; strong interpersonal and facilitation skills.
• Effective communication across all levels of the firm.
• Coaching and conflict management skills.
• Autonomous and team‑oriented.
• Creative, strategic thinker seeking continuous improvement.
• Results‑and solution‑oriented.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnicity, family duties, gender orientation, marital status, nationality, parent status, personal or social status, political affiliation, race, religion, sexual orientation, skin color, and any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide reasonable accommodation to employees and prospective employees upon request. For specific accommodation requests, contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, with flexibility of remote working and collaboration in the office. All colleagues are expected to be onsite at least three days per week.

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