A growing insurance organization is seeking a Travel Claims Manager to lead their expanding travel claims operation. This is a newly created leadership position reporting to the Vice President of Operations, driven by significant growth in their US TPA business.
Title: Travel Claims Manager
Location: Hamilton Ontario, (Hybrid opportunity, 3 days in the office)
You’ll oversee a dynamic team of approximately 30 claims professionals, including 3 team leads, who handle travel insurance claims for a major US insurer client. This young, university‑educated team requires a hands‑on leader who can provide mentorship, drive operational excellence, and implement innovative solutions to enhance efficiency.
The role focuses on managing various travel claims including cancellations, delays, medical emergencies, baggage issues, and student accidents. While these claims are typically straightforward and short‑term in nature, success requires strong leadership capabilities, excellent relationship management skills, and experience implementing process improvements and technology solutions.
Compensation: Competitive salary, bonus, benefits, Group RSP
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