DSM Tracking and Reporting Analyst I

The Demand-Side Management (DSM) Tracking and Reporting Analyst I is responsible for validating all DSM projects, savings costs and incentives. This position helps account for DSM results, authenticate and process customer incentive payments.

Location: North York, Ontario
Duration: 11 months (Possibility of Extension)
Global opportunities for professional growth and development

Advantages
Possibility of Extension
Opportunity to gain valuable experience in the energy sector
Payrate: $35/h
LOCATION: North York
HYBRID: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday & Friday)

Responsibilities
Specific Accountabilities:

• Support DSM Evaluation Process by validating customer participation, including calculation of m3 savings, and customer/service provider incentive payments. Utilize various resources to validate equipment and customer eligibility (i.e. manufacturer websites, Google, Google maps, internal financial and CRM applications etc.).
• Process DSM projects in CRM and prepare Accounts Payable (A/P) batches by validating vendor information and customer incentive payments. Manage return cheque and replacement cheque process between Customers, Account Managers and A/P.
• Resolve customer & service provider inquiries and complaints for outstanding claims.
• Liaison with internal and external stakeholders for resolving outstanding issues, discrepancies with project submissions and minimizing DNQ’s (Do not qualify) in order to maximize shareholder incentive.
• Maximize the tracking and reporting functionalities of T&R system of record to readily provide assistance to internal users and assist in enhancements and business requests.
• Assist in maintaining up-to-date Tracking & Reporting related process documentation.

Scope/Dimensions:

• Processes: Ensure processes are followed and updated to meet Evaluation requirements.
• Communication: Provide excellent customer service to internal stakeholders and support external communication to the customer.

Contacts (Working Relationships)

• Internal: Energy Solutions Advisors, Business Intelligence, DSM Business Solutions, Customer Care, Accounts Payable
• External: Third parties that may partner or collaborate with the applicable conservation programs (i.e. Service Organizations, Energy Advisors, etc.)

Qualifications
Knowledge, Skills & Abilities

Required:
• Strong analytical skills and the ability to provide suggestions on process improvement.
• Post-secondary education in business or a related quantitative discipline or equivalent work experience
• Proficiency in MS Office; in particular strong Excel skills needed (proficiency in basic formulas and pivot tables)
• Strong overall computer skills and ability to work on CRM related platforms, understand data structure and be able to query data for reporting
• Strong interpersonal skills including the ability to work in a cross-functional environment
• Detail oriented with proven ability to manage multiple processes, handle competing priorities and while ensuring deadlines are met
• Proven ability to work collaboratively with others in a strong team environment
• Demonstrates initiative, self-confidence and a strong work ethic
• Drivers abstract required due to some travel to other offices, when required.

Preferred:
• 1-3 years of proven analytical work experience
• Practical background knowledge in energy conservation program delivery


Summary
If this role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.