Business Development Manager, multi-family builders (1225)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values :

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

Are you a strategic leader with a passion for building strong teams and driving growth? Do you thrive in fast-paced environments where collaboration and execution matter? Trail Appliances is looking for a Business Development Manager (BDM) to lead and expand our Multi-Family Builder Sales team across BC. Reporting directly to the Director of Sales, you’ll combine hands‑on leadership with disciplined sales execution—overseeing team performance, implementing structured processes, and partnering across departments to deliver exceptional client experiences and achieve ambitious business goals.

As the Multi Family Builder Business Development Manager, you will

• Lead and drive business development for a team of Builder KAMs, setting clear expectations for performance, accountability, and service excellence
• Create andestablish standardizedsales processes, workflows, and best practices across the region, including quarterly sales reviews with each KAM, and bi-annualsupplierlearning sessions
• Manageand elevate team performance through regular coaching, one‑on‑ones,performancereviews, andindividualdevelopmentplanning
• Analyze sales activity, pipeline health, margins, forecasting accuracy, and regional performance against budget,leadingquarterlybusinessreviews with KAMs todrive accountability and target achievement
• Partner with the Director of Sales to lead recruitment , onboarding, training, and retention initiatives, including the development of the KAM onboarding program
• Drive consistentERPusage and data integrity to supportaccuratereporting, forecasting, and decision‑making
• Oversee quoting, pricing, and contract executioninpartnership with the Manager of Service Operations and Contract Managerensuringaccuracy, consistency, and profitability
• Manage KAM’sexpensebudgeting based on strategic marketopportunities
• Lead andsupport the resolution of escalatedclient, operational, and credit‑related issues
• Collaborate with operations,delivery, installation, andclientservice teams to ensure seamless project execution
• Co‑facilitate annualsales meetingwith Director of Salesand contribute to regional sales planning and execution
• Communicate critical information proactively to internal teams and, whenrequired, toclients
• Execute on Strategic Annual Sales Planas directed by Director of Sales

To be successful in this role, you have

Bonus points if you have

Who you’ll work with

Work Environment

Why Join Trail

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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