Residential Support Worker- Overnight

Job Posting

Position : Residential Support Worker

Location : Kitchener Anselma House

Hours of Work : Overnights 12 : 00am to 8 : 00am

Start Date : January 2026

End Date : Approximately June 20 2026

Pay Rate : Current pay rate is $28.36 per hour

Number of roles : 1 vacancy posting internally and externally

Status : Full-Time Contract

Agency Overview

Womens Crisis Services of Waterloo Region (WCSWR

• ) provides emergency shelter to women and children fleeing abusive relationships. We operate two shelters : Anselma House in Kitchener and Haven House in Cambridge. Our facilities operate on a 24 / 7 basis and we pride ourselves in being more than shelter . We also offer a robust region-wide outreach support program which supports families who are experiencing or have experienced domestic violence. We believe that everyone deserves to live a life free from abuse.
• WCSWR supports women transgender and gender-diverse individuals.

Position Overview

So how do we define a Residential Support Worker The main buckets of work will include;

supporting women and children to move beyond violence by providing crisis line support safety planning ongoing assessment emotional support through one to one and group activities

providing community referrals / information discharge planning and advocacy

support women to adapt to communal living and facilitate their transition to independence

Given this description we are anticipating the successful candidate would have the following skills and experience;

BSW from a recognized University preference will be given to MSWs

SSW from a recognized College with two years experience in the VAW Sector

A related or relevant degree or diploma with five years of experience in a related field

Flexibility and priority setting required to de-escalate crisis situations and to manage the multiple demand of the role.

Knowledge of the effects of all types of abuse on both women and children.

Demonstrated sound judgment and the ability to be decisive in crisis situations.

Strong organizational and time management skills along with the ability to multi-task.

Current and informed knowledge of the needs of diverse groups of women and children such as ability sexual orientation gender identity poverty survivors of trauma mental health and addiction issues.

Knowledge of conflict resolution practices and negotiation techniques as well as the ability to facilitate meetings direct situations and implement rules and guidelines.

Current knowledge of basic criminal and family law The Child and Family Services Act and related legal issues and resources.

Excellent interpersonal skills verbal and written communication skills.

Proficient in the use of computer software.

The following would be assets :

Experience in providing crisis intervention trauma informed harm reduction support and advocacy risk and ongoing assessments.

Experience working with interpreters.

Knowledge of and skills in accessing and utilizing appropriate community resources.

Valid First Aid / CPR-C Certificate.

Ability to speak in two or more languages.

We do also have some general employment eligibility requirements .

Vulnerable Sector Police Record Check

What makes WCSWR a great place to work

A full team of staff that are passionate about the cause and about helping others (strong values alignment)

A culture of encouragement and celebration

Leaders that are committed to continuous improvement and listen to and act on feedback

A supportive working environment committed to continuous learning and growth

Internal programs committed to staff wellness engagement and development

Please submit cover letter and resume to :

Caitlin Ramcharitar

Human Resources Manager

700 Heritage Drive Kitchener ON N2A3N9

Womens Crisis Services of Waterloo Region is an Equal Opportunity Employer; we welcome and encourage applications from racialized persons / visible minorities Indigenous persons persons with disabilities ethnic minorities and persons of minority sexual orientations and gender identities. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence to Joyce Birnstihl Human Resources Manager.

Key Skills

Admin Support,Commerce,ABAP,E Learning,Core Banking

Employment Type : Contract

Experience : years

Vacancy : 1