System Services Representative

Overview

The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufacturers’ servers and mainframes, including peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers, and demonstrating strong interpersonal skills to create connections with clients.

Skills

• Strong execution and interpersonal skills
• Highly organized
• Strong attention to detail
• Ability to manage multiple responsibilities and set priorities
• Experience responding to customers’ concerns
• Strong written and verbal communication skills
• Proactive self‑starter
• Flexibility to adapt to a rapidly changing environment
• Computer servicing proficiency, including knowledge of associated software

Experience and Education

Additional Information

This is a regular full‑time position. Working hours are 8 : 30 am to 5 : 15 pm, with occasional off‑prime and weekend work, including standby / on‑call rotation. The role offers fully funded training / education, mileage reimbursement for personal car use, benefits, and travel throughout Canada / U.S. Additional assignments worldwide are possible.

Compensation

Compensation is commensurate with skills and experience.

Applications

Please direct all responses to RANDYH@CA.IBM.COM, including salary requirements. All applications should include a résumé and cover note outlining the candidate’s basis for interest and fit with the role. Do not send applications by fax or mail. No phone calls, please.

About IBM

IBM is one of the world’s largest computer organizations and is considered the leader in computer standards by industry veterans. Our industry ranges from hardware and software development to highly related skilled services. We welcome you to share this opportunity with family, friends, and colleagues who may be qualified and interested. Thanks! — Randy

Your role and responsibilities

Posting is for Kitchener / Waterloo / Stratford / Guelph Ontario area.

Required education

Non‑Degree Program

Preferred education

Technical Diploma

Required technical and professional expertise

Preferred technical and professional experience

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate—they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading‑edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBM

In a world where technology never stands still, we understand that dedication to our clients’ success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth‑minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team‑focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome‑focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other relevant job details

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title : System Services Representative

Job ID : 88978

City / Township / Village : Hamilton

State / Province : Canada

Work arrangement : Onsite

Area of work : Infrastructure & Technology

Employment type : Fixed Term (Fixed Term)

Contract type : Fixed Term – Short Term

Projected Minimum Salary per year : 52,700.00

Projected Maximum Salary per year : 74,400.00

Position type : Up to 100% or 5 days a week (home on weekends – based on project requirements)

Company : IBM

Shift : General (daytime)

Is this role a commissionable / sales incentive based position? : No

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