Property Services Manager

Property Services Manager

FirstService Residential is owned by FirstService Corporation, a proudly Canadian company and one of Canada’s great business success stories. FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Base pay range

CA$50,000.00/yr - CA$65,000.00/yr

Compensation for this role is between $50 – 65,000 + benefits.

Essential Duties & Responsibilities

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties are required for every position.

• Ensure that all operational activities at assigned properties are executed in strict accordance with established Standard Operating Procedures (SOPs) and Standing Orders.
• Oversee the day‑to‑day operations of Front Desk and Housekeeping departments, ensuring seamless coordination and efficiency.
• Consistently represent oneself and the organization in a professional manner.
• Uphold the FirstService Residential Mission and Values.
• Promote and contribute to the A‑Player Program.

Associate Management

• Supervise, mentor, and develop a team of associates to consistently deliver exceptional customer service and maintain high‑quality standards.
• Conduct regular performance evaluations using company‑standard supervisory visitation forms and documentation.
• Implement progressive discipline processes as necessary to address issues of poor performance, misconduct, or policy violations.

Compliance

• Manage all aspects of associate onboarding and off‑boarding processes, including orientation, training, and compliance with legal and safety regulations.
• Ensure compliance with attendance management, timesheet accuracy, health and safety standards, and legal requirements, including WSIB programs.
• Facilitate transfers, leave management, and return‑to‑work processes for associates as needed.

Training And Development

• Proactively recruit, train, and develop a team of engaged associates to meet the evolving needs of the business.
• Utilize workforce management software for efficient associate scheduling, payroll management, and performance tracking.
• Maintain accurate training records and conduct field training sessions as required.
• Use the orientation and onboarding process to engage all new associates and ensure they have the tools and knowledge to perform their roles.
• Have the ability to work billable and non‑billable shifts when required.

Communication And Reporting

• Communicate necessary information throughout the department in a timely and professional manner.
• Submit weekly field activity reports to upper management, detailing operational performance and any relevant issues or concerns.

Education & Experience

• Required: Three (3) to five (5) years of experience in service management, recruitment, selection, training, and/or direct supervision of personnel.
• Strong emphasis on customer service, communication, and interpersonal skills.
• Demonstrated ability to deliver effective Training and Health and Safety programs.
• Effective written and verbal communication skills are essential.
• Preferred: Two (2) to three (3) years of business experience.

Knowledge, Skills & Proficiencies

• Committed to continual learning, demonstrated through participation in educational opportunities enhancing interpersonal skills.
• Proficient in producing comprehensive documentation, particularly in front desk, security, and relationship management areas.
• Ability to communicate effectively, instilling confidence in all associates.
• Intermediate knowledge of Microsoft Applications, especially SharePoint, Outlook, Word and Excel.
• Goal‑oriented with a self‑starting drive to accomplish tasks.
• Proficient in conflict resolution, collaboration, and listening skills.
• Maintain confidentiality of sensitive information.
• Exhibits excellent client interaction and visibility.
• Demonstrates strong oral and written communication skills.
• Organizational and time management abilities, adept at implementing and monitoring progress to ensure successful completion under pressure and deadlines.
• Exceptional problem‑solving skills with a knack for creative solutions.
• Collaborative team player, adept at sharing ideas constructively and addressing problems effectively to find practical solutions.
• Adheres to strong ethical practices.

Physical Requirements / Working Environment

• Must be available to work afternoon, evening, and weekend shifts.
• Ability to stand and walk for extended periods.
• Effective communication skills required for resolving issues and managing business operations both in‑person and over the phone.
• Finger dexterity is necessary for typing and keyboard use.
• Mobility required for moving around buildings, making copies, sending mail and faxes, and patrolling premises, including lengthy walks on uneven terrain and periodic visits to site offices.
• Continuous talking and hearing during communication with guests, supervisors, and associates.
• Ability to sit for certain periods.
• Travel to site offices may be required frequently.

Why Choose Us

We have a comprehensive benefits program inclusive of a Health Spending Account, Workperks, and more! Most importantly, we are committed to empowering, developing and supporting all our associates.

Compensation

$50 – 65,000 + benefits.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Equal Opportunity Statement

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the hiring and selection process.