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Technician II - Customer Relations
Technician II - Customer RelationsCIE_101 Beneva Inc. • Quebec, Quebec
Technician II - Customer Relations

Technician II - Customer Relations

CIE_101 Beneva Inc. • Quebec, Quebec
Il y a 9 jours
Type de contrat
  • Temps plein
Description de poste

Description

:

En tant que technicien(ne) relations à la clientèle, vous réaliserez l’ensemble des tâches reliées au service à la clientèle en ce qui a trait à tous les produits et services offerts par la ligne d’affaires.

DESCRIPTION DES TÂCHES

  • Recevoir les appels des clients, identifier le besoin, communiquer les informations et les explications relatives aux différents produits de la ligne d'affaires.
  • Répondre aux questions des clients concernant leur produit.
  • Renseigner les clients sur les différentes modalités et procédures à suivre dans des cas particuliers ou problématiques.
  • S'assurer de rencontrer les normes de productivité minimales reliées à sa fonction.
  • Traiter en ligne les requêtes pouvant être répondues immédiatement et transmettre l'information nécessaire ou la demande aux départements concernés pour les traitements plus complexes touchant les produits.
  • S'assurer de transiger avec les personnes autorisées afin de protéger la confidentialité des renseignements personnels.
  • Effectuer différentes tâches administratives dans les systèmes informatiques spécifiques à la ligne d’affaires.
  • Proposer les produits ou services offerts par Beneva dans une perspective de ventes croisées (référencement).
  • Participer à la conservation des affaires et informer les clients des possibilités autres que l'annulation.
  • Rédiger et signer les lettres lorsqu'une réponse aux clients nécessite un écrit.

QUALIFICATIONS

  • Diplôme d'études collégiales en technique administrative, option assurance ou l'équivalent.
  • Une année d'expérience pertinente.
  • Maîtrise de la langue française tant parlée qu’écrite. Les candidats retenus devront se soumettre à un test de français.
  • Maîtrise avancée de la langue anglaise, tant à l’oral qu’à l’écrit, en raison de la nature des tâches, des outils de travail ou d’interactions avec des collègues, partenaires, clients ou fournisseurs anglophones, ou afin de répondre aux objectifs de croissance de l’entreprise (bilinguisme). Les candidats retenus devront se soumettre à un test d’anglais.

#LI-Hybrid

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Technician II - Customer Relations • Quebec, Quebec

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