Director IT Infrastructure and Cloud

Director, Managed IT Infrastructure & Cloud

About the Role:

The Director, Managed IT Infrastructure & Cloud provides strategic leadership and operational oversight of the organization’s enterprise infrastructure, telecommunications, and hybrid cloud environments. This role ensures secure, scalable, and efficient technology services across 500+ locations across Canada while enabling digital transformation and long-term growth.

As a member of the IT leadership team, the Director defines and executes a multi-year roadmap aligned with organizational priorities, balancing innovation, cost optimization, risk management, and service excellence. This includes leading high-performing teams, standardizing infrastructure services, and building strong vendor and partner relationships to deliver reliable, cost-effective, and customer-focused IT solutions.

Responsibilities

• Strategy & Roadmap: Develop and execute hybrid cloud and infrastructure strategies aligned with organizational goals; champion modern, cloud-first practices and digital transformation.
• Operations & Service Delivery: Oversee enterprise systems spanning data centers, servers, storage, networks, end-user technologies, and cloud (SaaS, PaaS, IaaS). Ensure system availability, resilience, and security, including DR/BCP.
• Vendor & Financial Management: Lead relationships with hardware, cloud, and managed service providers. Manage infrastructure budgets, lifecycle standards, and procurement to optimize value and reduce risk.
• Security & Compliance: Partner with Information Security to assess risk, enforce compliance, and implement secure, resilient infrastructure solutions.
• Leadership: Build, mentor, and manage a team of IT professionals; foster accountability, innovation, and continuous improvement.
• Collaboration: Work closely with executives, business units, and technical teams to align infrastructure initiatives with business needs.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field is an asset (advanced degree/certifications preferred).
• 10+ years of infrastructure leadership, including 5+ years in hybrid cloud strategy, migration, and management.
• Expertise in Microsoft Azure, multi-cloud platforms, virtualization (VMWare, Nutanix), and software-defined networks (Cisco, F5, Palo Alto).
• Strong background in governance, budgeting (CAPEX/OPEX), and vendor management.
• Proven success leading high-performing teams and driving large-scale IT transformations.
• Certifications in Cloud, Network, Security, or Infrastructure Architecture (preferred).
• Strategic thinker with strong decision-making and problem-solving skills.
• Exceptional communication skills; able to translate complex technology into business value.
• Strong customer service orientation with a collaborative leadership style.
• Demonstrated ability to deliver secure, scalable, and cost-effective IT solutions.

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