Business Data Analyst

Job Description

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The Business Data Analyst plays a critical role in driving data-informed decision-making across Canadian Operations and setting the standard for analytical excellence. The Business Data Analyst is passionate about data, with strong analytical, data exploration, modeling and visualization skills.

As part of the Operational Business Intelligence team, the Business Data Analyst will proactively work with business partners to distill insights into conclusions and recommendations that drive action and enable decision-making for our partners in Canadian Operations.

What will you do?

• Use data to craft compelling narratives that support business partners in decision-making processes, enabling them to improve outcomes with data-driven actions.
• Proactively analyze data to reveal valuable business insights, including trends, correlations, and anomalies.
• Consult with and provide recommendations to business partners on how to improve outcomes using insights uncovered in data.
• Convert data and information into business-relevant stories tailored to the audience.
• Design reports and visualizations to facilitate ongoing data-driven decision-making for operations leaders and improve speed-to-decision.
• Maintain standards for analysis and reporting at all levels including metrics definitions, data governance, documentation, testing and visualization techniques.

What will you need to succeed?

• Minimum undergraduate degree in Business Administration, Mathematics, Computer Science, Statistics, Data Science, Engineering, or equivalent experience
• 2-3 of experience with analytics technologies, including:SQL or other data querying and manipulation languagesExpertise in Tableau or other BI development toolsStatistical methods, software and analysis
• Proven track record in UX-focused data visualizations and decision enablement tools.
• Demonstrated experience evaluating data analyses and generating actionable insights.
• Excellent communication skills, with a proven history of distilling intricate concepts for non-technical stakeholders, including solid presentation skills and storytelling abilities.
• Demonstrated ability to address complex business questions by sourcing, collecting, and synthesizing information from multiple sources.
• Ability to tailor communication to various audiences, providing appropriate levels of detail and impactful "so what" analysis: What will be good to have?
• Curiosity; an eagerness to learn how multiple businesses function and how to source and discover data to help answer questions
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Nice to Have:

• Tableau certifications
• Knowledge of the Insurance or Financial Services industry
• Experience in Operations Management

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• An environment of continuous learning, development, and improvement
• We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health