Operations Specialist

The Operational Support provides day to day operational support within a high volume, regulated financial services environment. The role is responsible for payment processing support, invoice validation, control monitoring, issue resolution, and reporting activities while ensuring accuracy, adherence to policies and procedures, and delivery against service level expectations. The position supports internal business partners, outsourced vault activity, and continuous improvement initiatives to promote operational excellence.

The details of this role that will help you decide if it’s the right move for you…
Location: Toronto, ON
Duration: 11 months (Possibility of Extension)
Global opportunities for professional growth and development

Onsite 5 days a week

Advantages
Opportunity to work with a leading global organization.
Gain experience in global payment operations.
Develop your skills in financial analysis and account reconciliation.

Responsibilities
• Perform daily operational processing including data entry, validation, verification, and reconciliation
• Monitor and validate AS400 banknote invoices in line with standard procedures
• Review daily control reports and verify manual accounting entries
• Repair, verify/authorize, and release electronic and manual payments
• Monitor payment queues to ensure timely processing and end of day clearance
• Investigate and resolve outstanding items, payment exceptions, and operational issues
• Complete assigned online operational support cases within required timelines
• Liaise with banknote advisory desk, operations, and internal business partners
• Prepare monthly statistics, capacity, and performance reports
• Maintain accurate logs, trackers, and records per retention policies
• Prioritize daily tasks to meet deadlines and service level expectations
• Identify, recommend, and implement process improvements
• Support outsourced vault operations in Toronto
• Perform other operational duties as assigned

Qualifications
Qualifications & Experience: Required
• Experience in banking back office or financial operations
• Strong attention to detail and high accuracy in transaction processing
• Solid computer skills, including proficiency in Microsoft Excel
• Strong analytical, organizational, and problem solving skills
• Ability to work independently and meet daily deliverables
• Commitment to teamwork and collaboration
• Availability to work shifts and statutory holidays if required

Preferred / Assets
• Working knowledge of the AS400 system
• Experience with cash, payments, or vault related operations

Additional Competencies
• Proactive self starter with a continuous improvement mindset
• Ability to challenge the status quo and drive positive change
• Strong interpersonal skills and positive attitude
• Commitment to diversity, inclusion, and employee engagement
• Experience supporting global or multi site operations is an asset

Summary
If you have experience in a professional corporative environment and you are interested in the Operations Specialist role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.