Cleaning Supervisor

Job Description

WHAT'S THE JOB?

The Cleaning Supervisor is responsible for the day-to-day cleaning operations of Terminal 1 at Toronto Pearson International Airport, ensuring the terminal is clean and safe for passengers, airport staff, building tenants and employees. Salary $45,000-$47,000 per year. Night shift: 11pm-7am, weekends are mandatory.

• Provide a high standard of cleanliness throughout the Terminal Buildings;
• Can prioritize and respond in a timely fashion to all IOCC/SSO and client requests;
• Ensure all frontline staff are assigned duties and deployed to their area of work within 20 minutes;
• Ensure all keys, radios, phones and any other equipment is accounted for at the end of each shift;
• Supervise and direct staff including the daily allocation of duties/general direction and checking of work throughout the day;
• Promote Health and Safety within the team and raise awareness amongst all the staff of appropriate Health and Safety regulations;
• Report any deficiencies to the IOCC/SSO’s/client in a timely fashion;
• Maintain records and submit reports concerning personnel, equipment, supplies and general non-routine activities;
• Ensure effective and economical use of cleaning materials and equipment;
• Ensure adequate supplies of cleaning materials and equipment are available to staff as required;
• As part of the team, take delivery of cleaning products/equipment and relocate to relevant storage areas and take necessary action to correct any equipment in need of repair or replacement;
• Completes all necessary supervisory training;
• Organizes and delivers training to frontline staff, including specialized cleaning. Monitors, documents and ensures the ongoing training of all personnel
• Ensures additional follow-up reviews of training for all new hires.
• Inspects/audits cleaning procedures with personnel of the assigned area; recommends, corrects and implements changes in procedures as necessary;
• Promote effective communication between shift/teams, providing daily updates as necessary on all operational issues and concerns;
• Initial investigation and reporting of absences. As necessary reorganize staff schedules to cover areas during holidays, sickness and changes in weather conditions;
• Sets an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the clients & company’s safety policies and procedures.
• Complete Employee injury reports, offers modified work as necessary and follow up on employee status; fully Assists injured workers to ensure participation in the early and safe return to work process as per our RTW policy
• Investigates incidents/injuries/near misses to determine root cause and immediately implement any corrective actions – Reports injuries within 24-hours to the WCB Claims Department
• Investigates any incidents between employees including but not limited to violence in the workplace and harassment allegations.
• Ensures safety devices and PPE are available and properly utilized.
• Ensures use of Technology by frontline staff is being used; and ensures prescribed technology for daily supervisor tasks, reporting and auditing are used as required.
• Motivate and encourage staff to work efficiently and achieve a high standard of work;
• Recommend various personnel action including, but not limited to attendance monitoring; progressive discipline, new hire probationary reviews and assists with annual performance appraisals;
• Liaise with tenants and GTAA building services in the absence of the Assistant Manager;
• Maintain confidentiality at all times in respect of company and employee related matters and to prevent disclosure of confidential or sensitive information; and
• Performs all other miscellaneous job-related duties as assigned from time to time.

Qualifications

WHO ARE WE LOOKING FOR?

• Minimum 2 years' cleaning and supervisory experience in a large facility.
• Ability to manage multiple priorities and execute tasks with minimal supervision.
• Experience working in a unionized environment, ability to work with Collective Agreement and provide guidelines and execution.
• Flexible start and end times as needed, weekend and statutory holiday work are required.
• A clear criminal background check is required for this role.
• Previous experience in a cleaning environment;
• Customer and client focused;
• The ability to implement and adhere to standards and procedures;
• Health and Safety experience including understanding the Supervisors responsibilities under OHSA;
• Basic office skills including but not limited to email, word, excel
• Ability to use IOS Technology base platforms.
• Good interpersonal skills;
• Smart appearance and professional manner;
• Resilience, with the ability to work under pressure; Pearson is a 24/7 business environment.
• Supervisors will be required to work the hours that will encompass the core shift hours for client visits. Weekend and statutory holiday work are required.