Randstad is searching for a Credit and Collections Specialist for one of our thriving Mississauga clients. The ideal candidate must have at least three years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate billing issues. Experience reaching out to clients (call center environment) and a strong understanding of accounting is required. Applicants must be fluent (written and verbal) in both French and English
This exciting opportunity could start within the week. Apply today or forward your profile directly to heather.francescut@randstad.ca
Advantages
Unlimited Free Access to Udemy
Collaborative team environment
Easily accessible by public transit
Responsibilities
Monitor AR aging and manage collections on overdue accounts
• Chase overdue invoices via phone, email and written communication
• Lead customer communications related to payment follow up, disputes, and resolution of outstanding balances (negotiation of payment plans may be necessary)
• Maintain accurate records of all credit control activity by using our group collections tool (cash on time)
• Provide regular updates on outstanding debts to the finance team, informing them of any risks to enable bad debt provisions to be taken
• Reconcile customer accounts and resolve discrepancies efficiently
• Collaborate with internal departments (Sales and Operations) to resolve complex or escalated AR issues impacting payment
• Ensure compliance with company policies
Qualifications
3+years of experience in a similar role
• Bilingualism (French and English) is required. This position involves regular verbal and written communication with nonFrench-speaking clients across Canada regarding account management and collection activities
• Strong understanding of AR processes and cash collection metrics (including DSO).
• Strong communication and negotiation skills with the ability to manage customer conversations
• Good working knowledge of accounting systems and Excel • A proactive approach to problem solving and attention to detail
• Comfortable working autonomously with minimal supervision
Summary
Apply now or send your profile directly to heather.francescut@randstad.ca to be considered today!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
French Bilingual Collections Specialist • Mississauga, Ontario, CA
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