Role: Inside Sales and Customer Service Representative
Contract: Permanent
Schedule: 40 hours/week, 8:00 AM – 4:30 PM
Location: Rivière-des-Prairies
Work Mode: 100% On-site
Are you a customer relations ACE looking for a stable opportunity with a leading Quebec company?
My client, a reputable manufacturer in the building sector, is seeking an Inside Sales and Customer Service Representative to join their team in Montreal.
In this key 100% on-site role, you will serve as a vital link between the company, its nationwide B2B clients, and logistics partners. As an Inside Sales and Customer Service Representative, you will thrive in a friendly, collaborative environment focused on service quality.
Advantages
Competitive salary between $25.00 and $28.00/hour, depending on experience.
Comprehensive group insurance plan including dental and prescription drug coverage.
4 weeks of paid vacation per year (complete shutdowns during the summer and winter construction holiday periods).
Fixed day schedule (8:00 AM to 4:30 PM) ensuring an excellent work-life balance with no overtime.
Free parking available.
Ongoing training and personalized onboarding program upon arrival.
Warm, family-oriented SMB work environment with a strong team spirit.
Responsibilities
Respond to phone and email requests from B2B buyers.
Perform accurate order entry and complete order tracking in the computer system.
Inform customers regarding pricing, product availability, and delivery timelines.
Prepare simple product estimates and required shipping documentation.
Manage daily logistical coordination with carriers for pickup and delivery of goods.
Collaborate closely with external sales representatives, warehouse staff, and the production team.
Qualifications
Minimum 2 years of experience in a B2B customer service or order management role (experience in the building, construction, or distribution sector is an asset).
Perfect bilingualism in spoken and written French and English, essential for serving a Canadian clientele located in Quebec and outside the province.
Proficiency with IT tools and ERP management software.
Administrative rigor, attention to detail, and strong organizational skills.
Team spirit, transparency, punctuality, and excellent communication skills.
Summary
Are you interested in this Customer Service Representative position in Montreal?
Send your resume to juliette.urbain@randstad.ca
Referral Program
Do you know the perfect person for this role? A referral bonus may be offered for any recommendation that leads to a successful hire. Feel free to share this opportunity within your network!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
Inside Sales Representative • Montréal, Quebec, CA
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