Talent.com
Targeted Talent
Customer Success RepresentativeTargeted Talent • Surrey, BC, Canada
Customer Success Representative

Customer Success Representative

Targeted Talent • Surrey, BC, Canada
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Job Description

Job Description

What you'll do

  • Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
  • Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
  • Advise customers on solution features, configuration options, and system processes and procedures
  • Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications
  • Manage changes to requested solutions, including following the documented change request process for scope and billing management
  • Onboard clients, including creating training material and conducting effective training calls and/or visits with clients
  • Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
  • Provide proactive outreach at all stages of the customer lifecycle
  • Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions
  • Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
  • Participate in customer support standby rotations when the regular support team is unavailable
  • Assist, if requested, in the sales process, providing technical sales support

Skills you'll need

  • Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution
  • One or more years of experience managing software implementation projects
  • Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment
  • Excellent communication and presentation skills
  • Must be personable and enjoy working with people in an entirely customer-facing role
  • Knowledge of project management/delivery methods and tools
  • Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
  • Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
  • Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
  • Working knowledge of Scrum and other Agile methodologies
  • Bonus: previous experience with programming, or ability to write simple database queries and scripts
  • Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
  • Experience in the Workforce Management domain preferred
  • Experience with Salesforce (or other CRM) desired
  • Ability to travel (job requires up to 30% travel)
  • Comfortable working as needed in a remote environment with video-conferencing tools

What you'll get

  • Competitive wages
  • ESPO (employee stock option program)
  • Medical/dental vision coverage
  • 401(k)
  • Flexible PTO and 10 paid holidays per year
  • Career advancement opportunities
Créer une alerte emploi pour cette recherche

Customer Success Representative • Surrey, BC, Canada

Offres similaires

Customer Success Manager

JitterbitVancouver, Metro Vancouver Regional District, CA
Temps plein

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Voir plus

 • Offre sponsorisée

Customer Success Manager

AlloyVancouver, Metro Vancouver Regional District, CA
Temps plein

Commerce Intelligence System for consumer brands.We unify data from 500+ sources — ERPs, retailers, ecommerce platforms, and distributors — into a single source of truth your team can bet their P&L... Voir plus

 • Offre sponsorisée

Customer Success Manager (Enterprise)

Intuitive AIVancouver, Metro Vancouver Regional District, CA
Temps plein

Customer Success Manager (Enterprise).This is a strategic, high-ownership role focused on driving measurable outcomes for large, complex organizations using Intuitive AI’s technology across multipl... Voir plus

 • Offre sponsorisée

Principal Customer Success Manager

TipaltiVancouver, Metro Vancouver Regional District, Canada
Temps plein

As Principal Customer Success Manager, you will own the success of Tipalti’s largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services.You will ... Voir plus

 • Offre sponsorisée

Customer Success Manager

KarbonVancouver, Metro Vancouver Regional District, CA
Temps plein

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Voir plus

 • Offre sponsorisée

Customer Success Manager

AthennianToronto, Calgary, Vancouver
Temps plein

Athennian delivers Governance Ops™ software that aligns legal, finance, tax and fund teams through a secure, integrated source of truth for entity and ownership data.The platform enables organizati... Voir plus

 • Offre sponsorisée

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuPort Moody, Canada
Temps plein

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Voir plus

 • Offre sponsorisée

Customer Success Account Manager

TulipVancouver, Metro Vancouver Regional District, CA
Temps plein

Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Voir plus

 • Offre sponsorisée

Customer Success Manager

QuandriVancouver, Metro Vancouver Regional District, CA
Temps plein

The Customer Success Manager at Quandri is a high-impact, customer-facing role responsible for owning a portfolio of mid-market insurance brokerage accounts and driving measurable outcomes across a... Voir plus

 • Offre sponsorisée

Customer Success Representative

JetsonNorth Vancouver, Metro Vancouver Regional District, Canada
Permanent

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use.We believe in a future that is 100 % electric and ... Voir plus

 • Offre sponsorisée

Customer Success Representative

Jetson HomeNorth Vancouver, Metro Vancouver Regional District, CA
Permanent

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use.We believe in a future that is 100% electric and 1... Voir plus

 • Offre sponsorisée

Customer Success Lead

UrbanLogiqVancouver, Metro Vancouver Regional District, CA
Temps plein

UrbanLogiq is a Community Intelligence Platform (CIP), a governed, multi-domain decision engine that helps city and regional governments understand how decisions ripple across community systems: sa... Voir plus

 • Offre sponsorisée

Customer Success Manager

Motion (Creative Analytics)Vancouver, Metro Vancouver Regional District, CA
Temps plein

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Voir plus

 • Offre sponsorisée

Customer Success Lead

Beyond Media Digital Inc.Vancouver, Metro Vancouver Regional District, CA
Temporaire

Temporary Customer Success Lead (maternity leave coverage).Contract / Fixed-term (March 2026 – February 2027).Circuit Virtual Tours is a SaaS platform helping colleges and universities create immer... Voir plus

 • Offre sponsorisée

Customer Success Manager (VDC) - cmBuilder

CadMakersBurnaby
Temps plein

Customer Success Manager (VDC) - cmBuilder.Be among the first 25 applicants.This range is provided by CadMakers.Your actual pay will be based on your skills and experience — talk with your recruite... Voir plus

 • Offre sponsorisée

Boomi Customer Success Manager Opportunity

BoomiVancouver, Metro Vancouver Regional District, CA
Temps plein

Become a catalyst for change as a Customer Success Manager at Boomi, where you'll focus on enhancing account retention and driving client success.Join a team dedicated to innovation and integration... Voir plus

 • Offre sponsorisée

Manager, Customer Success Manager

BioRenderVancouver, Metro Vancouver Regional District, CA
Temps plein

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Voir plus

 • Offre sponsorisée

Customer Success Representative | Betty CA

BettyVancouver, Metro Vancouver Regional District, CA
Temps plein +1

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Voir plus

 • Offre sponsorisée

Customer Success Manager

LayerZero LabsVancouver
Temps plein

Founded in 2021, LayerZero’s vision is to create a community of cross-chain developers, building dApps that are no longer constrained by individual blockchain capabilities.With LayerZero's simple, ... Voir plus

 • Offre sponsorisée

Customer Success with iboss TAM

ibossVancouver, Metro Vancouver Regional District, CA
Temps plein

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Voir plus