Technical Operations Manager

Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services we deliver while actively looking for new opportunities that will enable innovation for our clients businesses. Globally we manage over 320 million square feet of client portfolios across 30000 locations in North America Europe Middle East Australia and Asia.

Further information is available at

SUMMARY

The Technical Operations Manager supports the account leader in achieving greater efficiencies cost savings and client satisfaction by implementing and driving a consistent approach in the execution of facility management programs throughout the account.

KEY DUTIES & RESPONSIBILITIES

Facility Management Programs

• Leads the implementation of facility management programs and program enhancements for the assigned account and drives consistency in program execution throughout the account.
• Responsible for proper procedure adherence in CMMS system
• Overall accountability for the WO execution KPIs
• Ensure effective engagement & collaboration between Property Mgrs. & client representatives
• Ensure a high level of Custodian & Tenant satisfaction based on timely delivery of integrated services
• Support achievement of client portfolio vision goals & objectives
• Provide leadership and coaching for the team
• Build and execute performance action plans to close execution gaps on site
• Build and execute continuous improvement plans for technician and site leaders
• Manage risk effectively including ensuring due diligence & compliance with applicable legislation regulation & policy

Client Satisfaction

Service Delivery Performance Management (Technical Serves team including overview of Technicians)

Third Party Service Providers Performance Management (Support 3

rd

Party Service providers Lease and Tenants)

KNOWLEDGE AND SKILLS

Licenses and / or Professional Accreditation

Certified Facility Manager from International Facility Management Association

At BGIS we believe that diversity and inclusion is a key business driver such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process please contact us at askHR. Upon request for accommodation we will consult with the applicant in question and provide or arrange for the provision of a suitable accommodation in a manner that takes into account the applicants accessibility needs due to disability.

Required Experience :

Manager

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type : Full-Time

Department / Functional Area : Facilities Management

Experience : years

Vacancy : 1