Order Processing Coordinator

Overview

Job Title : Online Sales Coordinator

Department : Canada

Location : Stoney Creek, ON

Reports To : Senior Sales Team Coordinator

Status : Hourly, Full-Time

Compensation : $20.00-21.00 per hour plus commission opportunities and benefits.

Job Summary

Responsible for managing Web Order requests, emails sent to CAsales@ (requests from the website) while assuring customers receive timely responses and the highest level of service.

Responsibilities

• Manage customer inquiries sent to Radwell via the internet or through other electronic means generally not initiated by telephone inquiry
• Manage sales opportunities for sales leads originating from the internet for the brokered / distribution sales division (new products) and remanufactured / used products division; perform all sales tasks to turn the opportunity into a billable sale
• Respond to customer inquiries to Radwell by phone, email or through other means
• Assure all requests are responded to
• Assign web request and GPS (Global Part Sourcing) inquiries
• Source products for manufacturers not currently supplied by Radwell (new products)
• Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
• Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
• Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback, and other means
• Process CA Web Orders
• Correspond with customers if clarification, approval, or notification is required for a Web Order
• Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
• Interact with all departments within Radwell to effectively meet customer commitments
• Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
• Assist in business system database cleanup and ongoing maintenance

May be modified from time to time. Other duties, tasks and work may be assigned.

Metrics

Physical Demands

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse).

Compensation Details

Bonus / Commission Plan : Not applicable

Employee Evaluation Summary

Work Schedule

This is a full-time position with hours from 8 : 00 am to 5 : 00 pm Monday through Friday. Adherence to attendance and coverage policies is expected. Time off will be granted with proper formal notice in accordance with company policy.

Work Environment

The environment is a professional open call center office environment. It may be necessary to go to our inventory warehouse or our repair center, or to other departments relative to the requirements of the position. Dress attire is casual but professional in an office setting. All employees are required to wear “Radwear” (shirt with company logo) at all times once the initial supply (at company expense) has been received. Radwell ID Badge and Access card must be worn at all times. Radwell Safety Policies must be adhered to at all times.

Employer's Rights

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Accommodations for accessibility are available upon request.

We use an applicant tracking system that includes AI-enabled features to support parts of the recruitment process, such as application organization or screening. All hiring decisions are made by our recruitment team.

This posting is for an existing vacancy

Qualifications

Required Skills

Knowledge & Skills Required

Education & Experience

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